Hosted IVR

Hosted IVR allows businesses to create a professional and credible image.

Hosted IVR is an Interactive Voice Response system that is housed and maintained by your telephony provider.

Hosted IVR Overview

Hosted IVR, or Interactive Voice Response is a technology that allows a computer to interact with callers using voice or DTMF.

Hosted IVR – A Closer Look

Hosted IVR interacts with callers and collects information. It can also perform simple tasks like providing an account balance or accepting payments from callers. Hosted IVR is maintained and housed with a telephony provider, rather than a business hosting the hardware on-site.

Hosted IVR from AVOXI

Hosted IVR is a free feature that is included with both AVOXI’s virtual call center solution, Smart Queue, and AVOXI’s hosted PBX AVOXI Core.

Hosted IVR is a free feature that is included with AVOXI’s solutions, along with call recording, call forwarding, voicemail to email, and many other telephony features.

IVR systems were first used in the 1970s to automate tasks in call centers, but the technology was complex and expensive. In the early 1980s the first mainstream market competitor emerged, and made it a more feasible feature. However, hosted IVR did not become vital for call centers until the late 1990s.

Some of the benefits of hosted IVR include:

  • Saving money generally spent on a receptionist/operator
  • Customer reaches the right person the first time
  • Shorter wait times for callers
  • Provider takes care of maintanence
  • Businesses can appear larger than they really are

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