IVR Call Center Solutions

IVR call center solutions collect information from customers via keypad entry or voice response, and handle simple transactions.

IVR Call Center Solutions Overview

IVR call center services are most commonly used to connect callers with the correct call center agent. However, they can also be used to complete simple transactions.

IVR Call Center Solutions – A Closer Look

IVR, or interactive voice response, is used as a tool to increase productivity and save money in call centers. IVR call center solutions enable remove the need for a secretary to transfer calls to agents, and can also handle the trivial transactions, leaving the agents to handle the more complicated requests.

AVOXI’s IVR Call Center Solution

IVR from AVOXI is a free feature that is included with AVOXI’s call center solution Smart Queue .

IVR call center software offers multiple features, including:

  • Easier call routing
  • Integration with voice mail, “find me”, and click-to-call features
  • Easily programmable through a graphical user interface
  • Recordings can be easily stored and attached as wav. Files

Interactive voice recognition started as an expensive and complex solution in the 1970s. However, as technology improved, IVR became less cumbersome and more easily accessible for call centers and SMBs alike.

IVR call center solutions offer many benefits, including:

  • Cost reduction
  • Higher agent productivity
  • Improved customer service
  • Less time spent on simple transactions
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