IVR Software

IVR software. Your customers reach the right person the first time.

IVR software is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.

IVR Software Overview

IVR software

  • Transfers calls to the correct person or agent depending on the caller’s needs
  • Handles simple transactions
  • Provides an efficient way to conduct surveys and polls

IVR Software – A Closer Look

IVR software is an automated telephony system that interacts with callers. It gathers information, looks up information, and routes calls to the right recipient. IVR lets your customers get information or assistance quickly using only their voice or telephone keypad, and free up agents’ time to focus on other tasks.

AVOXI’s IVR Software Solution

IVR software is free software that AVOXI includes with the virtual call center solution, Smart Queue, and the hosted PBX, AVOXI Core.

IVR software features include:

  • Easier call routing
  • Integration with voice mail, “find me”, and click-to-call features
  • Ease of programming through a graphical user interface
  • Recordings that can be easily stored and attached as wav. Files

IVR software was first used in the 1970s to automate tasks in call centers, but the technology was complex and expensive. In the early 1980s the first mainstream market competitor emerged, and made IVR software a more feasible feature for call centers to purchase. However, IVR did not become vital for call centers until the late 1990s.

Benefits of IVR software includes:

  • Enhanced business image: IVR software lets companies appear larger than they are. For example, an IVR system could offer customers the choice of transferring to sales or support, while both choices could lead to the same person.
  • Improved customer service: IVR enables callers to reach the right person the first time.
  • Lower costs: IVR software reduces costs associated with hiring a receptionist to route calls.
  • Better customer experience: Customers with simple transactions can avoid the wait to speak to a live representative, as an auto attendant can handle the simpler tasks.

To learn more about the definition of “IVR software” and to learn IVR software providers and the telephony services they provide, visit the following pages.

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