PBX Service

PBX service, short for private branch exchange, is a private telephone network used within an enterprise.

PBX Service Overview

PBX service is used within an enterprise, and users of the PBX share a certain number of outside lines for making telephone calls external to the PBX.

PBX Service – A Closer Look

PBX services act as exchange points for businesses by routing calls. Each phone on the system only needs an extension, not a phone number. The PBX system handles all calls made within the company.

PBX Services from AVOXI

AVOXI’s virtual PBX service AVOXI Core allows your employees to focus on your core business and eliminates the risks and costs associated with owning and maintaining an on-premise PBX.

AVOXI’s PBX service offers many features, including:

  • Time of day routing
  • IVR/Auto attendant
  • Call forwarding
  • Call recording
  • Control panel
  • Five free extensions
  • Conference rooms

PBX services have been in use since the early 1960’s. Early PBX systems enabled businesses to place internal calls without having to use an actual phone line, streamlining business operations and reducing costs associated with telephony services. The system also allowed outside lines to be freed up from internal traffic, meaning that businesses needed fewer phone lines. By the 1990’s, technology had drastically evolved, but many businesses were hesitant to start over completely with their PBX system. This led to the creation of ports and cards that could be added to an existing PBX system, which allowed network ability and functionality to be increased without expensive hardware purchases. By the late 1990s, features such as IVR were becoming common, and hosted providers were starting to pop up. Today, PBX services are much more robust, and businesses have the choice of hosting their own PBX on-site, or having a provider host the system for them.

PBX services offer an array of benefits to businesses, including:

  • Cost reduction
  • Robust telephony solution
  • Enhanced business image
  • Improved customer service
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