PBX System

AVOXI Core, AVOXI's PBX system, allows your business to focus on its customers.

PBX system, short for private branch exchange, is a telephone exchange that serves a particular business or office, rather than one for many businesses.

PBX System Overview

PBX systems are used within offices to make connections among the internal telephones of the organization, and also connect them to the PSTN via trunk lines.

PBX System – A Closer Look

PBX systems act as exchange points for businesses by routing calls. Each phone on the system only needs an extension rather than an individual phone number. The PBX system handles all calls made within the company.

AVOXI’s PBX System

AVOXI’s PBX system AVOXI Core allows your employees to focus on your core business and eliminates the risks and costs associated with owning and maintaining an on-premise PBX.

AVOXI’s hosted PBX system offers many features, including:

  • Time of day routing
  • IVR/Auto attendant
  • Call recording
  • Control panel
  • Conference rooms
  • Five free extensions
  • Voicemail to Email

PBX services have been in use since the early 1960’s. Early PBX systems enabled businesses to place internal calls without having to use an actual phone line, and allowed outside lines to be freed up from internal traffic, meaning that businesses needed fewer phone lines. By the 1990’s, technology had drastically evolved, but many businesses were hesitant to start over completely with their PBX system. This led to the creation of ports and cards that could be added to an existing PBX system, which allowed network ability and functionality to be increased without expensive hardware purchases. By the late 1990s, features such as IVR were becoming common, and hosted providers were starting to pop up. Today, PBX systems are much more robust, and businesses have the choice of hosting their own PBX on-site, or having a provider host the system for them.

PBX systems offer an array of benefits to businesses, including:

  • Cost reduction
  • Robust telephony solution
  • Enhanced business image
  • Improved customer service
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