AVOXI Releases Queue Callback Feature for Smart Queue

New Contact Center Software Feature Enhances Call Queue Management

March 16, 2016
AVOXI, a leading provider of communications as a service (CaaS) solutions in the international market, announced the launch of the newest feature addition to its virtual call center platform: queue callback.

Queue callback gives customers the flexibility to remain on hold or request a call back from the next available agent. Callers can avoid waiting on the busy line and request a call back without losing their place in the queue.

The benefits of this call queue management tool aren’t limited to customers. Queue callback allows call center managers to alleviate the stress of high call volumes during peak hours and increase agent efficiency. And by providing customers with the option to request a call back, call centers save money previously spent on wasted hold minutes.

“We’ve been using the queue callback feature internally for months now,” said Jon Ross, Director of Global Customer Operations. “It has really empowered our customer support team because it lets them handle calls far more efficiently.”

But, queue callback provides businesses with more than increased efficiency and cost savings. AVOXI’s queue callback feature also offers international businesses increased geographic availability.

“Whenever we start planning to build a new feature or product, we always ask ourselves one big question: how will this help our customers scale and succeed in international markets?” said David Wise, CEO and Founder.

“That’s why we developed a queue callback feature that is compatible with the international E.164 dialing format. At the end of the day, we want our customers to be able to connect with their customers, no matter where in the world they are.”

The queue callback feature is available to all Smart Queue customers using the “Without Limits” plan, which is designed for large businesses and call centers.

About AVOXI

AVOXI is a leading cloud communications and contact center software provider delivering exceptional communications as a service (CaaS) solutions to customers around the world. Headquartered in Atlanta, Georgia, U.S.A. and with offices in Costa Rica, Jamaica, and South Africa, AVOXI offers Voice over Internet Protocol (VoIP) services to international businesses spanning five continents.

The AVOXI portfolio of services includes: cloud-hosted virtual contact center solutions, cloud PBXs, SIP trunks, cloud telephony services. AVOXI is also proud to offer toll free numbers for over 80 countries, as well as local phone numbers that provide businesses with a local presence in markets where they may not have a physical location.

For more information about Smart Queue, AVOXI’s contact center platform, visit: www.avoxi.com.

 

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