What Billing Increments Am I Charged At?

To estimate your monthly call charges, you need to understand how different billing increments work. This article will introduce you to the three different billing increments that AVOXI uses and will provide you with a short breakdown to better understand just how much your calls will cost.

What is a Billing Increment?

A billing increment is the minimum amount of time in seconds that you will be billed for your calls. There are three different billing increments that we use and they all depend on the terminating rate plan that is associated with your number. The three billing increments are 30/6, 6/6, and 60/60.

Types of Billing Increments

30/6: This indicates that there is a minimum billing length of 30 seconds followed by 6 second increments. For example, a 15 second call will be billed at 30 seconds because it is within the 30 second minimum. A 43 second call will be billed at 48 seconds. A helpful way to view this would be 30+6+6+6.

6/6: This indicates that there is a minimum billing length of 6 seconds followed by 6 second increments. For example, an 11 second call will be billed at 12 seconds (6+6). A 33 second call will be billed at 36 seconds. A helpful way to view this would be 6+6+6+6+6+6+6.

60/60: This indicates that there is a minimum billing length of 60 seconds followed by 60 second increments. For example, a 3 second call will be billed at 1 minute. A 75 second call will be billed at 2 minutes.

As you can see, it’s extremely important to understand how your calls are billed because it can greatly impact your monthly telecom spending. If you find yourself with further questions, please feel free to contact your account manager or our Customer Support team at service@avoxi.com.

Contact AVOXI

Billing & Account Inquiries:
service@avoxi.com

Technical Support:
support@avoxi.com