How to Change Agent Status

Call center agent status is a standard setting in Smart Queue, AVOXI’s virtual call center software solution. This setting allows agents to pause or unpause their activity while logged into the system.

Agents can also select the pause reason from a dropdown menu.

This article will show you how to change agent status within Smart Queue, AVOXI’s virtual call center solution. You can also download this guide and save it for future use.

How to Change Agent Status

Navigate to the main agent screen and select the Pause button.

How to Pause Call Center Agent Status - Step 1

 

A new window will appear and prompt you to confirm your agent extension. After you have re-entered your extension, select the pause reason from the dropdown menu.

Select Pause Reason

 

After you have selected your pause reason, click Run.

How to Confirm Call Center Agent Status

When the screen refreshes, you will see that your activity has been paused.

To unpause your agent status, simply select Unpause.

How to Unpause Call Center Agent Status

 

A new window will appear and prompt you to confirm your extension. Once you have re-entered your extension, click Run.

How to Confirm New Call Center Agent Status

 

When the screen refreshes, your agent status will be active, and you will be able to receive calls from the queue.

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