Making Calls with Your Softphone
Now that you have set up your softphone, you may be wondering how to make calls. We get a lot of questions making calls with the Bria softphone. Luckily, this is pretty easy.
How to Make Calls With Your Softphone
The dialing format for anywhere in the world is as follows. Dial the country code of the country, followed by the number. You do not need to add any additional numbers or symbols so the format would look like this.
The only exception to this rule numbers that start with a zero, like many United Kingdom numbers. In this case, you would remove the zero as follows.
Actual UK Number
020 3823 6243
Dialed UK Number
If you want more information about the dialing plans for certain countries, you can view a list of countries on this page.
If you are sure that you are dialing a location with the right format and are still having problems making calls with your softphone, please follow these steps:
- Dial the number (with country code) that you are trying to reach.
- Contact the AVOXI support team with the following information: the number you are trying to call, the time you made the call, and the timezone you were in when you made the call.
- We will review the test call details in our system and determine the problem.
Billing & Account Inquiries:
Customer Support Hours
Monday – Friday: 7 AM – 12 AM UTC
Emergency Support: 24/7