Making Calls with Your Softphone

Now that you have set up your softphone, you may be wondering how to make calls. We get a lot of questions making calls with the Bria softphone. Luckily, this is pretty easy.

How to Make Calls With Your Softphone

The dialing format for anywhere in the world is as follows. Dial the country code of the country, followed by the number. You do not need to add any additional numbers or symbols so the format would look like this.

US Number


Germany Number


The only exception to this rule numbers that start with a zero, like many United Kingdom numbers. In this case, you would remove the zero as follows.

Actual UK Number
020 3823 6243

Dialed UK Number
44 2038236243

If you want more information about the dialing plans for certain countries, you can view a list of countries on this page.

If you are sure that you are dialing a location with the right format and are still having problems making calls with your softphone, please follow these steps:

  1. Dial the number (with country code) that you are trying to reach.
  2. Contact the AVOXI support team with the following information: the number you are trying to call, the time you made the call, and the timezone you were in when you made the call.
  3. We will review the test call details in our system and determine the problem.

Contact AVOXI

Billing & Account Inquiries:

Technical Support:

Customer Support Hours

Monday – Friday: 7 AM – 12 AM UTC

Emergency Support: 24/7