Virtual Call Center Software

Smart Queue is a cost-effective virtual call center software solution that allows you to focus on your business.

Virtual call center software offers multiple features and flexibility to increase call centers’ functionality and productivity.

Virtual Call Center Software Overview

Virtual call center software is a scalable, flexible solution providing easy access and features to call center agents around the world.

Virtual Call Center Software – A Closer Look

Virtual call center software requires only PCs and a broadband connection to easily have an effective and productive call center. Virtual call center software is hosted by VoIP service providers who are responsible for maintenance and upgrades.

Virtual Call Center Software from AVOXI

AVOXI’s virtual call center software Smart Queue is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Some of the features included with virtual call center software includes:

  • Automatic call distribution
  • Inbound call queues
  • IVR/Auto attendant
  • Quality assurance imput
  • Tracking/historical reporting
  • Real time monitoring
  • And much more!

Historically, call centers were built on PBX equipment that was owned and hosted by the call center operator. With the advent of Software as a service technology delivery model, the virtual call center emerged, and call center solutions started being hosted by VoIP providers.

Some of the benefits provided by virtual call center software includes:

  • Minimal capital investment
  • Predictable monthly operating expenses
  • Rapid deployment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24X7 technical support
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