Virtual PBX

AVOXI Core allows you to efficiently manage your communications within your organization as well as with your customers.

Virtual PBX systems enable businesses to have multiple extensions, and are hosted by a service provider.

Virtual PBX Overview

PBX, or private branch exchange, solutions allow an incoming phone call to be routed to different extensions, and a virtual PBX solution is one that is located in your provider’s data center, rather than on-premise. With a virtual PBX, VoIP and PSTN can be utilized.

Virtual PBX – A Closer Look

A virtual PBX (or hosted PBX) is a private branch exchange phone system that is delivered as a hosted service, rather than one that has hardware on-site. Cloud PBX can function over the Public Switched Telephone Network, over the Internet, or over a combination of the two.

Virtual PBX from AVOXI

AVOXI’s virtual PBX solution, AVOXI Core eliminates the risks and costs associated with owning and maintaining an on-premises PBX.

Some of the features included with AVOXI’s virtual PBX solution are

  • Time of Day Routing
  • Call Forwarding
  • IVR/Auto Attendant
  • Call Recording
  • + many more!

PBX phone services have been in use since the early 1960’s. Early PBX systems enabled businesses to place internal calls without having to use an actual phone line, and allowed outside lines to be freed up from internal traffic, meaning that businesses needed fewer phone lines. By the 1990’s, technology had drastically evolved, but many businesses were hesitant to start over completely with their PBX system. This led to the creation of ports and cards that could be added to an existing PBX system, which allowed network ability and functionality to be increased without expensive hardware purchases. By the late 1990s, features such as IVR were becoming common, and hosted providers were starting to pop up, as well as VoIP providers. Today, PBX systems are much more robust, and businesses have the choice of hosting their own PBX on-site, or having a provider host the system for them.

Some of the benefits of virtual PBX solutions include scalability, flexibility, mobility, and reliability.

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