VoIP Call Center Software

Smart Queue saves money and streamlines operations.

VoIP call center software is the software system that allows a company or organization to run a call center.

VoIP Call Center Software Overview

VoIP call center software provides the same features and functionality as proprietary call center software, at a fraction of the cost.

VoIP Call Center Software – A Closer Look

VoIP call center software is able to do virtually everything for a call center – from establishing and maintaining an agent queue, to providing IVR and speech analytics.

AVOXI’s VoIP Call Center Software

AVOXI’s virtual call center software, Smart Queue, adds more to your bottom line. Our hosted call center software solution is built on open-source technology, and provides flexibility and scalability to your call center.

VoIP call center software offers many features to your call center, including:

  • Time of Day Routing
  • Real Time Monitoring
  • Quality Assurance/Input Tracking
  • Call Forwarding
  • Call Recording
  • Over 10 Languages

Historically, call centers were built on PBX equipment that was owned and hosted by the call center operator. With the advent of Software as a service technology delivery model, the virtual call center emerged, and call center solutions started being hosted by VoIP providers.

Benefits of VoIP call center software includes:

  • Scalability
  • Flexibility
  • Predictable monthly operating expenses
  • High levels of reliability and security
Call Center Guide

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