Audio Conferencing (3 Way Call Conference)

Q: What other call controls are included with three-way call conferencing?

Other call controls include: Call First: Speak to an agent or external participant before merging them into the active call. Split Call: Automatically place the second call participant (the agent or external participant you added to the call) on hold.

Q: How do I use AVOXI's three-way call conferencing features?

Adding an Agent Add an agent or manager to the call using the contact list or by typing the relevant name/extension number into the search bar. Add them to the call by clicking the phone icon next to their name. Adding an External Number To add an external number, simply type "+" and then select the dial pad number to dial the phone number you wish to add. Merge Now Select "Merge Now" and the agent or external number will ring and the existing call participants will be placed on hold. Once the call is accepted, the new agent or external participant will automatically be added to the call. All participants can then converse. Call First To speak to the agent or external participant before merging them into the active call, select "Call First". The existing call participant will automatically be placed on hold. Use the "Swap" icon to place the second caller on hold and speak to the first call participant. Split Call Split the three-way call at any time using the "Split Call" icon. This will automatically place the second call participant on hold. Use the "Swap" functionality to change which participant is on hold. Select "Merge" at any time to re-start a three-way conversation.

By Cora Olson | August 17, 2020

Call Conferencing

AVOXI's conference calling feature allows users to add participants to a call with just a click in the built-in webphone.

Cloud Contact Center Call Center Features Call Conferencing

Audio Call Conferencing for Business

AVOXI supports three-way calling as a feature with each Genius license. With three-way call conferencing, no codes or specific conference call numbers are needed. Simply add an additional number to your call in the Genius webphone and merge calls with a click of a button.

Call conferencing is a great way to boost customer satisfaction by quickly getting them the assistance they need by adding an additional agent to the call. Call conferencing can also be made between team members to cut time relaying information and allow three parties to discuss any issues or important notices swiftly.

Quickly Get the Answers Your Customers Need

With call conferencing, agents can easily add an additional agent to their call to get additional insight on a particular topic or issue without needing to transfer the call and make the customer wait on hold.

Save Time With Audio Conferencing

Three-way call conferencing makes team communications easier. Avoid having to relay the same message multiple times and keep your team on the same page by simply adding a second person to the call.

How To Use 3-Way Call Conferencing

Adding an Agent to an Existing Call:

Use the contact list or type the name/extension number into the search bar.
Add the agent by clicking the phone icon located next to their name. Available agents will have a green dot next to their name.
Select 'Merge Now' to ring to the third party. Once the third party accepts, all call participants will be able to converse.

Adding an External Number to an Existing Call:

Type "+" and dial the phone number you wish to add on the webphone dialpad. Be sure to include the country code and number without spaces or dashes.
Select 'Merge Now' to ring to the third party. Once the third party accepts, all call participants will be able to converse.

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
‎

Marco

Finance & International Network Manager

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

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Asst. Manager – IT Support

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Frequently Asked Questions

Is audio conferencing an additional cost?

Audio call conferencing is included in all AVOXI® license plans and is not an additional cost.

What other call controls are included with three-way call conferencing?

Other call controls include:

Call First: Speak to an agent or external participant before merging them into the active call.

Split Call: Automatically place the second call participant (the agent or external participant you added to the call) on hold.

How do I use AVOXI's three-way call conferencing features?

Adding an Agent
Add an agent or manager to the call using the contact list or by typing the relevant name/extension number into the search bar. Add them to the call by clicking the phone icon next to their name.

Adding an External Number
To add an external number, simply type "+" and then select the dial pad number to dial the phone number you wish to add.

Merge Now
Select "Merge Now" and the agent or external number will ring and the existing call participants will be placed on hold. Once the call is accepted, the new agent or external participant will automatically be added to the call. All participants can then converse.

Call First
To speak to the agent or external participant before merging them into the active call, select "Call First". The existing call participant will automatically be placed on hold. Use the "Swap" icon to place the second caller on hold and speak to the first call participant.

Split Call
Split the three-way call at any time using the "Split Call" icon. This will automatically place the second call participant on hold. Use the "Swap" functionality to change which participant is on hold. Select "Merge" at any time to re-start a three-way conversation.

What is the max number of participants to Genius three-way call conferencing?

Currently, AVOXI's audio conferencing system supports up to three participants on a call at one time.

Can I have more than three call participants if I have a system for a conference bridge?

If you already have a system for the conference bridge, you can have more than three call participants.

What else can AVOXI do for my business?

In addition to the best three-way conferencing calling for business, popular services from AVOXI include our cloud-based PBX and virtual business numbers in 160+ countries.