Is your business shopping for a new VoIP provider? Or, are you looking to switch to a VoIP phone system for the first time? If either one of these situations is true for your business, you've probably seen VoIP provider ads that talk about how many VoIP features come with their system.
30 or 40+ VoIP features might make it seem like you are getting a lot of functionality for your money; but the question you should be asking is: "Do any of those 40+ phone system features actually meet my business needs?"
In this post, we'll talk about some of the most common small business communication needs, and which VoIP features can help you meet those needs.
Work from Anywhere
Employees of startups and small businesses need to have the flexibility to work from anywhere: the home office, the coffee shop down the street, or even the airport. You and your team can't afford to be tied to a desk phone. You need to be able to take or make calls from anywhere.
With custom call forwarding, you can forward your business phone number or extension to any other number or device. If you are working from your home office, you can use the User Portal to configure your office extension to forward to your home phone. If you're on the go, you can use this essential VoIP feature to forward your extension or office number to forward to your mobile device.
You can even set your office number or extension to forward to different devices at different times of day. For example, let's say that you know that you'll be working from home in the afternoons, and you don't want to miss a call. Simply set your time of day routing options to automatically forward calls to your home office during that time.
All businesses want to know that their phone service will always be up and running; but, this is especially important for startups and small businesses who are trying to provide their customers with exceptional service with limited internal resources. That's why it is so important for your VoIP provider to offer toll free number redundancy and reliability.
VoIP service providers that offer toll free number reliability use multiple redundant routes and direct interconnects between where a call originates and where it terminates. This prevents calls from being blocked by a single failure on any part of the route from call origination to call termination.
Easy, Automated Call Routing
As a growing business, you need to be able to provide exceptional service with fewer resources than big corporations or enterprise businesses. Since you operate on a smaller budget, you need to be able to route customer calls to the right employee without the expense of a live receptionist.
With virtual auto attendant, you can create a customized greeting and menu that directs callers to the right employee every time. You choose the options that callers hear, (i.e., Press 1 for Sales, Press 2 for Customer Service) and set up the menu structure directly from the VoIP phone system User Portal.
Although it's not quite a VoIP feature in the strictest sense of the term, live customer support is something that many VoIP providers offer along with their hosted phone system. Some providers charge for live support, while others only offer it when you purchase the premium or enterprise phone service plan.
As a small business, you probably don't have the budget or resources to maintain an in-house support team. So, it's important to ensure that your VoIP provider offers the level of customer support that you need to keep your phone service up and running at all times.
VoIP Phone Systems for Small Businesses
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