Businesses of all sizes flock to VoIP phone systems because they’re cost-effective, feature-rich, and extremely scalable. And it’s all because these powerful phone systems are connected to the cloud.
But, the cloud comes with its own set of potential problems, and security is at the top of the list. In fact, a perceived risk of fraud and lack of security is the reason that many business owners choose to “play it safe” and deal with the hassle and cost of traditional phone systems in spite of the clear advantages of cloud communications.
If your boss (or you, for that matter!) is hesitant to take the leap and move your business phone system to the cloud, we’re here to help. After reading this quick and easy guide, which includes 5 steps to protecting your VoIP phone system from fraudulent activity, you’ll have the tools you need to make the case for moving your office to the cloud.
Interested in exploring your business phone system options in 2019? Check out FSB's comparison of the top 6 business phone services.
Implement firewalls and security systems
One of the best things you can do to protect your VoIP phone system is make sure the computers and other equipment you use to access this system are secure. One of the best ways to secure your system is to set up a SIP firewall.
SIP, which stands for Session Initiation Protocol, regulates voice packets as they pass between two endpoints on a network. A SIP-based firewall is able to inspect these voice packets as they pass through your network, and can filter out any traffic that looks suspicious.
Restrict access from unnecessary users
It’s also important to ensure that hacks don’t happen by leaving access open to all users on your system. Think about who really needs certain access to your VoIP phone system, and plan accordingly.
Create stronger passwords
When you hear about hacks to a system, you often hear about password security. A number of security breaches happen because passwords are easily guessed.
Don’t make yourself an easy target for toll fraud, especially when it’s so easy to create passwords that are hard to crack. We recommend choosing a password that uses 8 - 16 characters, including symbols, numbers, and upper case and lower case letters.
A good rule of thumb is to change your password every 60 - 90 days; this will help to reduce the risk of a security breach.
Frequently review your call logs
Fraudulent call routing can occur if a hacker is able to take control of your VoIP phone system and make pricy long-distance calls to distant countries. And in most cases of fraudulent calls, the business owner doesn’t even know that the calls are being made.
Because of this, it’s important that schedule time to analyze your call logs on a regular basis. This will not only help you get an overall picture of the business taking place in your company, but it will also help ensure that fraudulent calls aren’t taking place.
Use call forwarding rules wisely
You can help prevent fraudulent call routing by restricting certain call forwarding options on your VoIP phone system. For example, you can allow certain numbers to access the forwarding settings you need, and block all others from this feature. You can also block outgoing calls based on geographic location.
Most of all, it is crucial that you fully understand the call forwarding rules you’ve put in place on your system. Constantly check and manage these rules to ensure your calls are routing and delivered correctly.
Protecting Your VoIP Phone System
When it comes to protecting your VoIP phone system from security threats, there is no such thing as being too careful. And while we absolutely recommend implementing these 5 steps in your day-to-day operations, it’s also helpful to discuss your security concerns with your Internet and VoIP phone system provider. Their expertise will guide and assist you in creating a system that can withstand any potential issues.
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