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Posts by Caroline Williams

Best 800 Number Providers

Request Demo Talk to an Expert Contact Us Finding the best 800 number provider can be difficult – luckily, we are here to help! Since you found this post, you probably already have an idea of what you are looking for in your 800 number service. Whatever your experience has been, we’re going to assume…

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Best Canada SIP Trunk Providers

Looking for the best Canadian SIP trunk provider? In this post, we’re comparing 5 of Canada’s top SIP trunk service plans, based on monthly fees, VoIP call rates, ease-of-use, and more. We want to help you find the best Canada SIP trunk provider out there. While we are proud to offer extremely competitive rates in…

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Coffee with AVOXI: Meet Katy!

Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she’s up to when she’s not running tests for AVOXI’s development team. 1. What is your title at AVOXI? I am Katy Brockmann, and I am the Quality Advocate for AVOXI. I…

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The Inside Story on Customer Experience Keys to Success from Annette Franz

In our work with contact center setups around the world, we focus on customer experience. On the road to delivering an optimal customer experience for their outside customers, many Business-to-Business (B2B) companies overlook the crucial role their employees play in this make-or-break undertaking. Related: Call Center Software for Customer Service:   CX Journey Inc. Founder…

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Best USA SIP Trunk Providers in 2019

Finding a new SIP trunk provider doesn’t have to be a daunting task. Whether you’re looking to switch providers, or are simply weighing your options before making a decision, it is important to thoroughly understand exactly what each provider is bringing to the table. Our goal is to help you find the best US SIP…

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Employee Wellness in Your Contact Center

“With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can impact not only your employees but…

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Best Australia SIP Trunk Providers in 2019

Trying to find the best Australia SIP trunk provider for your business? We’re making it easy with our 2019 comparison, including 5 of the top SIP trunk services in Australia. Let’s compare some of the top Australian SIP trunking providers in 2019! We want to help you find the best Australia SIP trunk provider for…

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Shep Hyken on Customer Service: 4 Trends Your Business Can’t Ignore

In the world of customer service, says bestselling customer service author and acclaimed speaker Shep Hyken, only one statistic matters: Does the customer come back. “Customer loyalty is not about a lifetime,” he notes. “It’s about the next time…Every time!”  I caught up with Shep recently to chat about customers, service, and the communications industry.…

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