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Posts by Caroline Williams

Best 800 Number Providers

Request Demo Talk to a Specialist Contact Us Finding the best 800 number provider can be difficult – luckily, we are here to help! Since you found this post, you probably already have an idea of what you are looking for in your 800 number service. Whatever your experience has been, we’re going to assume…

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Best Canada SIP Trunk Providers

Looking for the best Canadian SIP trunk provider for your company? We’re here to make it easy for you! We’re comparing 5 of Canada’s top SIP trunk service plans, based on monthly fees, VoIP call rates, ease-of-use and more. Let’s go ahead and review some of the best SIP trunk providers in Canada. We want to…

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Coffee with AVOXI: Meet Katy!

Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she’s up to when she’s not running tests for AVOXI’s development team. 1. What is your title at AVOXI? I am Katy Brockmann, and I am the Quality Advocate for AVOXI. I…

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Best USA SIP Trunk Providers in 2019

Looking for the best USA SIP trunk provider for your company? We want to make it easy for you! Today we’re comparing US SIP trunk services based on monthly fees, VoIP call rates, ease-of-use and more. Our USA SIP trunk provider comparison includes 5 of the top services in America. Our goal is to help you…

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Employee Wellness in Your Contact Center

“With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can impact not only your employees but…

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Best Australia SIP Trunk Providers in 2019

Trying to find the best Australia SIP trunk provider for your business? We’re making it easy with our 2019 comparison, including 5 top SIP trunk services in Australia. Let’s compare some of the top Australian SIP trunking providers in 2019! We want to help you find the best Australia SIP trunk provider for your specific needs,…

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Shep Hyken on Customer Service: 4 Trends Your Business Can’t Ignore

In the world of customer service, says bestselling customer service author and acclaimed speaker Shep Hyken, only one statistic matters: Does the customer come back. “Customer loyalty is not about a lifetime,” he notes. “It’s about the next time…Every time!”  I caught up with Shep recently to chat about customers, service, and the communications industry.…

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