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Posts by David Wise

Top 3 Questions to Ask When Seeking Hard to Get Numbers

Acquiring international toll free numbers in some countries is a challenge. Similarly, getting a local number in some regions is difficult. What are the issues with these problematic numbers? How can you more easily navigate the challenges when you need a freephone in one of these locations? With its 16 plus years of providing international…

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What Does Bad Customer Service Cost Your Business?

Any company’s success, regardless of industry or size, thrives when its customer satisfaction rate is high. Satisfied customers lead to high sales, happy employees and a successful business. Is customer service your number one priority? Maybe it should be. Bad customer service costs your business in a variety of ways that impact the overall profitability and…

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Call Center Management: Metrics for Success

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive business decisions regarding its call center functions for this industry leader in consumer electronics and security solutions. Why the intense focus on metrics? A fundamental tenet of the company is…

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What You Need to Start Your Online Business

You’ve done the research. You’ve built your website. And now, you’re ready to start your own online business. Right? Starting an online business may seem simple at first glance. You find a need, your target market, and set up a website with content that drives traffic. But, you can’t stop there. Essential Tools for an…

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Comparing Whistleblower Services: NAVEX Global and Deloitte

If you’re in the market for a new employee hotline or whistleblower service, you know there are a variety of options on the market. How do you know which to choose? Since each option offers different features, comes with a different price tag and is managed differently, it’s essential that you fully research every choice…

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How Much Does a Hotline or Whistleblower Service Cost?

Fraud and misconduct is something that all types of businesses experience. As long as there are employees working for you, there’s always a chance of human error and bad choices. How does a company effectively manage errors like this? There are a number of services available on the market to help manage workplace misconduct but…

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2017 Call Center Trends: What Our Customers Have to Say

We recently published a blog, Top 5 Call Center Trends to Watch in 2017, exploring upcoming trends we expect for call centers in 2017. Most of these trends were predicted in part due to the growing capabilities of Cloud technology and the desire for instant gratification for both customers and employees. We recently interviewed a few of our call center…

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Call Continuity as Part of Your Business Disaster Recovery Plan

When disaster strikes, your business needs to be prepared. Whether you’re experiencing a minor power outage or your office is in the path of a major storm, it’s essential that your operations continue with minimal interruption. Regardless of your industry, your business can benefit from modern Cloud technology in situations like this. In this article we’ll explore…

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Top 5 Call Center Trends to Watch in 2017

In 2012, ICMI compiled a five-year outlook of modern day contact centers. This report included a list of 5 call center trends and priorities that were of major focus in 2012 and how they expected them to change by 2017. Here we are five years later. Are call centers focusing on what ICMI expected them…

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5 Call Center Motivation Techniques to Increase Agent Morale

Anyone in the call center industry knows the difference a manager can make when it comes to a creating a positive work culture. But, some call center managers underestimate the role that they place in building and maintaining a work environment focused on agent morale. As a result, agent morale can suffer. If you are…

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