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Posts by Jon Ross

Video: What Is Voice Latency and Why Do You Care for Asia VoIP Services?

Request Demo Talk to an Expert Contact Us This video session discusses voice latency, jitter, and AVOXI’s new point of presence in Hong Kong. The session discusses why voice latency is an importance concern in points of presence (PoP)–specifically looking at Asia VoIP services. Script: Today we have some exciting news out of our network…

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Video: Inbound Calling

Request Demo Talk to an Expert Contact Us Request Demo Talk to an Expert Contact Us This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some…

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What are the Top Problems with Implementing a Cloud Hosted PBX?

  At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software as a…

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Cloud Communications: 4 Ways Travel Agencies Provide End-to-End Service

Like any other B2C industry, online travel agencies and services must support their prospects before and after any transaction occurs. Travelers require expert support while choosing and booking their flights and reservations. And once travelers arrive at their destinations, they require a quick and easy way to contact their travel services provider with questions or…

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Communications Solutions for Consumer Goods and Retail – eBook

In this free ebook, AVOXI explores the various solution sets our Consumer Goods and Retail customers use for their sales and distribution operations. Download your free copy to learn how cloud-based communications solutions support multiple sales and distribution models, including retail, wholesale, and distribution. With so many sales models in the modern business world, it’s…

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How to Achieve Call Continuity with VoIP Service Rerouting

No matter how big or small your business is, every phone call is important. In the event of an emergency that could interrupt your VoIP service, it is important to know that your business is protected. Learn how to ensure that you never miss a call with call continuity services. Related: Call Routing System for…

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Optimizing for VoIP in India

VoIP communications are quickly becoming the standard in businesses worldwide. But in some countries, like India, implementing and using VoIP can be difficult. In India, there are lots of rules and restrictions on how and when VoIP communications can be used. And in some areas of the country, there is a lack of infrastructure that…

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Improve Business Performance with the Right Call Center KPI Benchmarks

We have all heard the old saying: “What gets measured gets improved.” Though it might seem cliche, it is certainly applicable to call center performance. But, that’s just one half of the equation. Before you think about measurement, you must ensure that you are tracking the call center KPI benchmarks that will help your call center…

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Your Call Center Management Checklist: The Holiday Edition

While the holidays are a time of rest and relaxation for some, retailers across the globe are preparing to scale their businesses for the busiest time of the year. There is plenty of due diligence to be done in all business departments to prepare for the chaos of the holiday season, but the most important…

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How to Grow Your Business Globally with VoIP Software

The limitations of on-premise communications solutions are a thing of the past. With advances in VoIP software, your business can reach customers anywhere in the world, no matter where your headquarters are actually based. Thanks to cloud-based communications, your business doesn’t have to set up shop in another country in order to tap into its…

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