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Posts by Jon Ross

Video: What Is Voice Latency and Why Do You Care for Asia VoIP Services?

This video session discusses voice latency, jitter, and AVOXI’s new point of presence in Hong Kong. The session discusses why voice latency is an importance concern in points of presence (PoP)–specifically looking at Asia VoIP services. Script: Today we have some exciting news out of our network operations team. We’re announcing the expansion of our…

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Video: Inbound Calling

This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some of the terminology that we use for you to better understand how it works. Behind me…

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VPN Use in a VoIP System

Cloud communications provides full-featured phone services over the Internet. Additional security is often a concern. This whiteboard session addresses the use of VPNs to address that concern. Also, review the SIP Trunking and Gateway whiteboard sessions and gain insight on how all the pieces work together. Transcript: Hey guys, welcome back to another installment of…

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Who Can Benefit from a VoIP Gateway Solution?

With the increased availability of broadband service for the Internet, it is no surprise that traditional phone systems are quickly becoming an item of the past. Replacing your existing phone system seems like an expensive and complicated feat; however, the transition to Voice over IP (Internet Protocol), or VoIP, is actually quite simple. A common…

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Does Your Business Need a SIP Trunk?

Considered to be one of the most flexible and affordable ways to connect a Private Branch Exchange (PBX) to the Public Switched Telephone Network (PSTN), Session Initiation Protocol (SIP) trunking is now a strategic technology. Businesses seek to gain the benefits it offers in cost savings, reduced management requirements, and more. So, how do you…

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What are the Top Problems with Implementing a Cloud Hosted PBX?

At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software as a Service)…

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Cloud Communications: 4 Ways Travel Agencies Provide End-to-End Service

Like any other B2C industry, online travel agencies and services must support their prospects before and after any transaction occurs. Travelers require expert support while choosing and booking their flights and reservations. And once travelers arrive at their destinations, they require a quick and easy way to contact their travel services provider with questions or…

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Communications Solutions for Consumer Goods and Retail – eBook

In this free ebook, AVOXI explores the various solution sets our Consumer Goods and Retail customers use for their sales and distribution operations. Download your free copy to learn how cloud-based communications solutions support multiple sales and distribution models, including retail, wholesale, and distribution. With so many sales models in the modern business world, it’s…

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Overcoming Challenges with VPN Technology

While cloud-based communication allows for full-featured telephony services over the Internet, security requirements may require use of a VPN to prevent vulnerabilities if connections require strict security measures. Additionally, different regions have strict protocols for using VoIP (Voice over Internet Protocol) technologies. VPN Key Benefits Secure connection for multi-office locations Remote employees connect securely to…

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Hiring Customer Service Reps: Best Practices

Your customer service and/or support team operates as the backbone of your business. Maintaining a strong support team not only helps stabilize your business by increasing your average customer’s lifetime, but it also helps you attract strong leads for converting new customers. According to results from a Nielsen survey, The Nielsen Global Survey of New…

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