Posts by Lauren Ing
New Germany Mobile Numbers for Global Businesses
Wherever your business is located, reaching your Deutschland customers just got easier with Germany mobile phone numbers from AVOXI. If you want to deliver an exceptional call experience using a local phone number that your customers will recognize, then a mobile German telephone number may just be the right type of virtual number to support…
Read MoreIntegrating Messaging & Live Chat Software into Your Customer Communications Strategy
Customers expect a lot from your brand, and they want to be able to reach you from anywhere – on any platform. Eighty percent of customers are after more than just a great product, but also a personalized experience with seamless communication no matter what. Businesses are eyeing additional communication channels to meet that demand…
Read MoreBCP: Prepping Your Call Center for the Unexpected
What every business needs is a robust and detailed continuity plan to help with disaster recovery. Operational downtime – no matter how short – can add undue burden and appear suddenly at any time. Companies have experienced losses of $10,000 to $5,000,000 per hour as a result of inactivity. Imagine if you lost a full…
Read MorePandemic Impact: 5 Use-Cases for Virtual Numbers
Businesses use virtual numbers to handle a wide range of needs to strengthen their inbound and outbound strategies. These telephone numbers use VoIP technology and because they’re not directly bound to a physical line, companies have the flexibility and cost-effective means to make, take, and forward calls to one or multiple devices anywhere around the…
Read MoreAVOXI’s 2020 Contact Center Software Product Highlights
Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional experience every time they call into your business. AVOXI’s product and development teams have been hard at work optimizing, streamlining, and enhancing our contact center software to keep your inbound…
Read MoreQ&A with AVOXI CRO: Leveraging Contact Center Software for Inbound Workflow Automation
Inbound sales teams go through an extensive process to convert leads into customers. Sales reps have a series of touchpoints to hit on before a sale is made. According to HubSpot, it takes an average of 8 touchpoints to close. Adapting the sales process to each buyer through unique conversations and relationship-building techniques paves the…
Read MoreLeave On-Hold Behind: The Benefits of Queue Callback
When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues. Customers have exceedingly high expectations and if your business…
Read MoreAVOXI Hits the Mark Where Others Fall Short
The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM region. With a growing international audience, KCM Colombia needed an intuitive, cloud-based contact center platform with reliable VoIP and CRM integration technology to establish streamlined communication channels, particularly with their…
Read MoreThe Call Center Manager’s Guide to Service Level Agreements
Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on this data to guide their internal processes, drive revenue, and empower teams to work together towards common goals and objectives. Brands that maintain a level of standardization generally have healthier…
Read MoreTech Tips: Improving Internet Connection Issues of WFH Agents
2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting work operations home – many for the very first time. As call center agents try to balance remote work with home life – plus virtual learning schedules of kids -…
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