Best USA Virtual Phone Number Providers

Top Six USA Virtual Phone Number Providers Expanding business to the United States will require a reliable, affordable and easy-to-setup USA virtual phone number. Why? This will help your US-based customers reach your customer service teams.  You can get quality phone numbers and more with a CPaaS partner. That’s us! We’re AVOXI, and we made…

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Call Center Agent Scorecard Templates

Get your free call center agent scorecard template.

Call Center Agent Scorecard Templates for Customer Service & Sales Call evaluation forms and agent scorecards are excellent examples of call monitoring tools that provide call center managers with valuable insight into their agent performance management strategies. Quality assurance (QA) and service level (SL) are vital customer service and sales metrics used by managers to…

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Top Competitors of Tata Communications for Enterprise Voice

Top Competitors of Tata Communications for Enterprise Voice Your communications and connection reliability reflect upon your business as a whole. Poor voice quality has been found to lead to as much as a 27% increase in Average Handle Time (AHT) among contact center agents, which can negatively impact an enterprise business’s customer experience and revenue. …

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How Much Does IVR Cost?

How Much Does IVR Cost? Long wait times, overwhelmed customer service representatives, and frustrated customers who can’t find the information they need…these are the types of issues no international organization can afford to have. Interactive Voice Response (IVR) systems are tools organizations are utilizing to combat these problems by giving call center managers the power…

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Top Call Center Metrics & KPI Benchmarks to Track

Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company.  In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…

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Strategic Framework for Creating Proper Citizen Developer Governance

Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover  Find creative ways to offboard less technical tasks to non-IT team members  That’s why it’s no…

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Why International Companies Need Local Presence Dialing & Caller ID Service 

local presence dialing local voip

Why International Companies Need Local Presence Dialing & Caller ID Service Sharing a connection with customers and prospects is important to business sales, especially for international outbound sales. Cold calling is often used to win new customers, but with so many potentially fraudulent robocalls received on a daily basis, people are weary to answer the…

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What Hoteliers Need to Know About PBX and SIP Trunking

What Hoteliers Need to Know About PBX and SIP Trunking It’s no secret that the success of your hotel thrives on its relationships with its guests. Achieving this in today’s digital age, however, can be challenging. Customers expect a lot from your hotel staff. For example, they want to easily modify reservations through multiple channels,…

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10 Reasons for Moving Your Hotel Phone System to the Cloud

10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…

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How to Get a Global Phone Number

global toll free number worldwide

How to Get a Global Phone Number As your brand grows outside of your country, you will need to find affordable ways for your customers to reach you while also establishing a professional presence— even if you’re not physically present there.  This is where a global phone number becomes incredibly beneficial. But before you get…

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