Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

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9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from when booking travel plans. Your brand’s phone system can play a major role in their guest experience. If you haven’t moved your hotel communications and phone system to the cloud yet, now’s the time to…

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5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent…

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Crucial Call Center Metrics & KPI Benchmarks to Track Do you want to improve your call center’s agent productivity, customer satisfaction, and operational efficiency? Success starts by tracking the right key performance indicators.  The modern contact center helps customer experience (CX) leaders support business endeavors by working smarter in their day-to-day call operations. Customer expectations…

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Best Call Forwarding Service Providers in the UK (2021) AVOXI compares the best call forwarding providers in the United Kingdom by reviewing pricing, features, hidden costs, strengths, weaknesses, and more. Compare the top call forwarding service plans before selecting a provider! Comparing the UK’s Top Call Forwarding Services You have come to the right place…

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3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…

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Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI Company Wellness Solutions has seen an uptick in revenue opportunities through AVOXI’s expansive global coverage in hard-to-reach countries. Discover their success in expanding reach and services in new markets all from one centralized platform.  Company Wellness Solutions, a leading South Africa-based wellness…

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Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia has seen exceptional growth in its reservations with AVOXI’s global communications platform after a tumultuous year amid the pandemic. Discover their success in new markets and strengthening international connections with customers all from one centralized platform. Destinia, a Spanish online travel…

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Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…

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