Wherever your business is located, reaching your Deutschland customers just got easier with Germany mobile phone numbers from AVOXI. If you want to deliver an exceptional call experience using a local phone number that your customers will recognize, then a mobile German telephone number may just be the right type of virtual number to support…

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What every business needs is a robust and detailed continuity plan to help with disaster recovery. Operational downtime – no matter how short – can add undue burden and appear suddenly at any time. Companies have experienced losses of $10,000 to $5,000,000 per hour as a result of inactivity. Imagine if you lost a full…

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Businesses use virtual numbers to handle a wide range of needs to strengthen their inbound and outbound strategies. These telephone numbers use VoIP technology and because they’re not directly bound to a physical line, companies have the flexibility and cost-effective means to make, take, and forward calls to one or multiple devices anywhere around the…

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Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional experience every time they call into your business.  AVOXI’s product and development teams have been hard at work optimizing, streamlining, and enhancing our contact center software to keep your inbound…

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When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues.  Customers have exceedingly high expectations and if your business…

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The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM region. With a growing international audience, KCM Colombia needed an intuitive, cloud-based contact center platform with reliable VoIP and CRM integration technology to establish streamlined communication channels, particularly with their…

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Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on this data to guide their internal processes, drive revenue, and empower teams to work together towards common goals and objectives.  Brands that maintain a level of standardization generally have healthier…

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2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting work operations home – many for the very first time.  As call center agents try to balance remote work with home life – plus virtual learning schedules of kids -…

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