Posts by Lauren Ing
Strategic Framework for Creating Proper Citizen Developer Governance
Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover Find creative ways to offboard less technical tasks to non-IT team members That’s why it’s no…
Read MoreWhy International Companies Need Local Presence Dialing & Caller ID Service
Why International Companies Need Local Presence Dialing & Caller ID Service Sharing a connection with customers and prospects is important to business sales, especially for international outbound sales. Cold calling is often used to win new customers, but with so many potentially fraudulent robocalls received on a daily basis, people are weary to answer the…
Read MoreWhat Hoteliers Need to Know About PBX and SIP Trunking
What Hoteliers Need to Know About PBX and SIP Trunking It’s no secret that the success of your hotel thrives on its relationships with its guests. Achieving this in today’s digital age, however, can be challenging. Customers expect a lot from your hotel staff. For example, they want to easily modify reservations through multiple channels,…
Read More10 Reasons for Moving Your Hotel Phone System to the Cloud
10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…
Read MoreHow to Get a Global Phone Number
How to Get a Global Phone Number As your brand grows outside of your country, you will need to find affordable ways for your customers to reach you while also establishing a professional presence— even if you’re not physically present there. This is where a global phone number becomes incredibly beneficial. But before you get…
Read MoreUsing Cloud Communications to Tackle eCommerce Customer Pain Points
Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…
Read MoreSIP Trunking Benefits & Advantages
SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030. But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…
Read MoreWhen to Use Webhooks vs APIs for App Data Sync
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…
Read More5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons
5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons It’s that time again when the advertising for Black Friday, Cyber Monday and holiday ads flood the airwaves, televisions, email as well as our mailboxes. It’s the season of giving, and therefore– massive shopping spending despite inflation. Regardless of the time of year,…
Read MoreEvaluating Low-Code vs No-Code for Business Users
Evaluating Low-Code vs No-Code for Business Users More than 500 million digital applications are expected to be developed and deployed by 2023. But due to unprecedented circumstances such as The Great Resignation in IT roles – the number of developers needed to implement these business apps is severely limited. With IT teams around the world…
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