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Posts by Makenna Rose

China’s New Calling Regulations

In an attempt to crack down on spam traffic, Chinese telecom regulators recently released tighter restrictions in regard to voice calls made to China. How does this affect you? If you make outbound calls to Chinese destinations and your traffic patterns fail to meet these new standards, your calls have a high chance of being…

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Call Center Agent Scorecard Templates

Scorecards are becoming the go-to tool to help create a strong and successful call center environment. They are a quick and easy way to get an idea of how your agents are communicating with customers. Like any other tool, it is important to learn how to properly use the scorecards to benefit your business. Your scorecards…

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Your Most Important Call Center Coaching Tools

Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by agents. We understand how much time and effort goes into training your call center agents, so it is worth the time to make sure those efforts don’t go to waste.…

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How to Handle Angry Customers on the Phone

Call center jobs are already stressful, and dealing with frustrated customers doesn’t make your job any easier. In fact, handling difficult customers over the phone is consistently listed among the top 3 reasons for turnover in the call center. Helping your agents manage irate customers and de-escalate those interactions will go a long way in…

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Call Center Training Best Practices

Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the best call center agent training techniques for their teams. When agents are asked how they would recommend improving their team’s performance, better call center training methods are always towards the…

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Best Call Center Call Routing Services

Request Demo Talk to an Expert Contact Us With companies receiving high calling volumes, it is important to make sure every customer feels valued. After all, a missed can mean a missed sale! That is where call routing comes in! This software works to simply improve their customer service and help agents efficiently manage their…

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What is Call Tracking?

Call Tracking, you’ve heard of it and you know many businesses have begun using it, but what is it exactly? What value does it add to your business? If you are wondering whether or not your business should be using this software, don’t worry, you’re not alone. We handle call tracking services all over the…

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M800 Review, Pricing, and Top Alternatives in 2019

Looking for a detailed M800 review or pricing comparison? Everyone loves knowing all of their options, which is why we went ahead and made it easy for you! While we are confident in our company’s pricing, worldwide coverage, and overall quality, we know we aren’t the perfect fit for everyone. That’s why we don’t mind…

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Ninja Number Review, Pricing, and Comparisons

Looking for an honest NinjaNumber review? You’ve come to the right place! There isn’t a virtual phone number provider that is perfect for every company, and that includes us. While we are confident we offer some of the best business phone services for companies in 150+ countries, AVOXI isn’t the perfect fit for everyone. We…

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LinkedPhone Company Overview, Pricing, and Competitive Alternatives

Looking for a business phone service that best suits you? Or just a practical LinkedPhone review? Well we’re here to help! There isn’t a virtual phone service that is perfect for every business, and that includes us. While we are confident we offer some of the best business phone services for companies in 150+ countries,…

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