Schedule a Demo Talk to an Expert Establishing great call center etiquette standards is one of the most important things you can do for your brand reputation. Oftentimes, a phone call made to customer service is a person’s only live interaction with your business. That means the majority of your brand perception is defined by…

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In an attempt to crack down on spam traffic, Chinese telecom regulators recently released tighter restrictions in regard to voice calls made to China. How does this affect you? If you make outbound calls to Chinese destinations and your traffic patterns fail to meet these new standards, your calls have a high chance of being…

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Call evaluation forms and agent scorecards are excellent call center quality monitoring tools for better performance metrics. Like any other quality assurance tool, your call scoring forms should be set up to monitor and improve your team’s specific performance metrics. Today we’re covering the most common call scoring mistakes that lead to inaccurate or ineffective…

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Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by agents. We understand how much time and effort goes into training your call center agents, so it is worth the time to make sure those efforts don’t go to waste.…

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Call center jobs are already stressful, and dealing with frustrated customers doesn’t make your job any easier. In fact, handling difficult customers over the phone is consistently listed among the top 3 reasons for turnover in the call center. Helping your agents manage irate customers and de-escalate those interactions will go a long way in…

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Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the best call center agent training techniques for their teams. When agents are asked how they would recommend improving their team’s performance, better call center training methods are always towards the…

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Schedule a Demo Talk to an Expert With companies receiving high calling volumes, it is important to make sure every customer feels valued. After all, a missed can mean a missed sale! That is where call routing comes in! This software works to simply improve their customer service and help agents efficiently manage their time!…

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Call Tracking, you’ve heard of it and you know many businesses have begun using it, but what is it exactly? What value does it add to your business? If you are wondering whether or not your business should be using this software, don’t worry, you’re not alone. We handle call tracking services all over the…

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Looking for a detailed M800 review or pricing comparison? Everyone loves knowing all of their options, which is why we went ahead and made it easy for you! While we are confident in our company’s pricing, worldwide coverage, and overall quality, we know we aren’t the perfect fit for everyone. That’s why we don’t mind…

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