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Posts by Michael Mahoney

Call Center Attrition Rates

In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s take a look at how employee attrition is…

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How To Reduce Call Center Turnover

Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts compared to other industries, but what can be done to fix it? Lucky for you, we have compiled some of the causes of call center agent turnover and how to…

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7 Qualities of a Successful Call Center Agent

Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But what are the most important qualities of a…

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Best Call Management Software (2019)

Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this article, we will…

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Best Call Tracking Software in 2019

Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing campaigns are profitable and yield a positive ROI, and which ones aren’t working as well.  There are many different call tracking options on the market today, and finding the right…

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What is Call Queue Management?

Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience. This blog post will cover the following: What is Call…

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Best Cloud PBX Solution for Small Business

High costs, security issues, features you don’t need, and poor call quality are all common complaints with some cloud PBX systems. How do you decipher which provider is the best? Fear not! We are here to help, and have put together an article highlighting some of the best cloud PBX providers for small business. Every…

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Best 0800 Number Providers in Romania

Looking to expand your business in Romania, but you’re not sure where to start? Getting an 0800 number in Romania can help you expand your global presence and greatly expand the reach of your business. In this post, we will review some of the best 0800 number providers in Romania. You can expect to see:…

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Best Local Business Phone Number Providers

Are you looking to help your business grow in a certain city or region, but don’t know exactly what you need? Getting a local virtual phone number can help solve this problem, and this article is here to help. Getting a local number can help with a number of things, especially with building trust with…

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Best Vanity Number Providers in 2019

Setting up a vanity phone number for your business can be a great way to stand out. But, unlike regular business phone numbers, vanity number providers have very different methods when it comes to pricing and how they offer their product. Today we’re cutting the confusion to help you find the best vanity number provider…

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