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Posts by Michael Mahoney

SimpleTexting Review

Ever since adding business texting to our growing list of product features, we get plenty of questions about text message marketing solutions. No single SMS platform is perfect for everyone, so we have no problem recommending other texting services when called for. That’s why we put together this SimpleTexting review. After comparing several of the…

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Best TollfreeForwarding Alternatives [2019]

If you’re looking for business phone numbers or a cloud phone system, there is a good chance you’ve come across TollFreeForwarding at some point. At AVOXI, we realize that no business phone service is perfect for every company. And while we are sure that TollFreeForwarding is just as confident in their offering as we are…

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Best India Virtual Phone Number Providers

If you’re in the market for a VoIP number in India, you’ve come to the right place. Whether you have a service you aren’t exactly happy with, are looking to cut costs, or are new to the virtual number space and looking for a place to start, we are here to help! Whatever the reason…

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Global Call Forwarding Review and Pricing

If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance GlobalCallForwarding has shown up in your search. If you’re looking for a new business phone number, virtual phone system, or SMS service, there is a good chance that you’ve looked into GlobalCallForwarding. We realize nobody…

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Call Center Attrition Rates

In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s take a look at how employee attrition is…

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How To Reduce Call Center Turnover

Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts compared to other industries, but what can be done to fix it? Lucky for you, we have compiled some of the causes of call center agent turnover and how to…

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7 Qualities of a Successful Call Center Agent

Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But what are the most important qualities of a…

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Best Call Management Software (2019)

Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this article, we will…

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Best Call Tracking Software in 2019

Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing campaigns are profitable and yield a positive ROI, and which ones aren’t working as well.  There are many different call tracking options on the market today, and finding the right…

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What is Call Queue Management?

Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience. This blog post will cover the following: What is Call…

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