Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience. This blog post will cover the following: What is Call…

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High costs, security issues, features you don’t need, and poor call quality are all common complaints with small business cloud PBX systems. How do you decipher which provider is the best? Fear not! We are here to help, and have put together an article highlighting some of the best cloud PBX providers for small business.…

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Looking to expand your business in Romania, but you’re not sure where to start? Getting an 0800 number in Romania can help you expand your global presence and greatly expand the reach of your business. In this post, we will review some of the best 0800 number providers in Romania. You can expect to see:…

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Are you looking to help your business grow in a certain city or region, but don’t know exactly what you need? Getting a local virtual phone number can help solve this problem, and this article is here to help. Getting a local number can help with a number of things, especially with building trust with…

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When you’re looking to buy a virtual phone number for your call center or business, you have to consider a lot of different options. In this post, we will take an in-depth look at Aircall. In this post, we will review Aircall pricing and features, as well as the best Aircall alternatives and competitors! If…

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Setting up a vanity phone number for your business can be a great way to stand out. But, unlike regular business phone numbers, vanity number providers have very different methods when it comes to pricing and how they offer their product. Today we’re cutting the confusion to help you find the best vanity number provider…

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Hosted IVR Solutions Small Business IVR Call Center IVR Are you looking for the best IVR number provider for your business? Or maybe the best international IVR number provider? Whether you need a simple touch menu or a complex cloud voice IVR system, you will find many options that will fit your needs. However, not…

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If you’re looking the best virtual phone number provider for your business, you’ve come to the right place. Maybe you’re in a situation where you’re overpaid for a lacking vendor, or tried to go a cheaper route and realized the unreliability just wasn’t worth it. Or, maybe you’re just looking for your first provider and…

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Looking for the best call recording system for your company? In this article, we compare the top call recording service providers for business, as well as the wide range of options you have. At AVOXI, we believe nobody can compete with us in terms of value and service, but we might not be a good…

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Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each provider, we will provide: A fair and…

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