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Posts by Pablo Torres

How to Manage Call Center Agent Auxiliary Time

Request Demo Talk to an Expert Contact Us One of the key aspects of running a contact center is agent time management. And while most of your agents’ time is spent on the phone, it’s just as important to manage the time that your agents spend off the phone. As a provider of some of…

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Comparing the Top 5 International Toll Free Number Providers

Picking the best international toll free number provider can be daunting. We’re here to help with that. With so many options on the market, how do you decide which is best for your business? We’re going to compare some of the top toll free number providers in popular countries, giving a brief overview on pricing…

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[Inbound Calling] Who Can Call My Phone Number?

  At AVOXI, we sell a variety of different numbers. From DID to Toll Free and International to Local, we have numbers for almost every location in the world. As we built out our shopping cart, we thought it time to revisit this question to help customers make the best decision on the type of…

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How to Set Up Call Forwarding Numbers and Toll Free Numbers for Business

Selecting and setting up a toll free forwarding or call forwarding solution can be confusing. Many choices and options exist. AVOXI has experience in helping customers determine the best solution for their business—delivering services to clients for over 17 years. This article reviews basic definitions and options for a call forwarding or toll free forwarding…

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How Much Does Call Recording Cost?

Customer service is real time. Analysis of information is immediate. Small businesses to large enterprises focus on how to best keep and grow clients. Call recording helps businesses build a better customer experience. AVOXI offers call recording solutions and recently launched new call recording packages. As part of our product research, we found many different…

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AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

The latest upgrades to AVOXI’s cloud PBX platform include call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management along with other improvements. These updates provide customers a comprehensive feature set to manage their business communications. AVOXI Customers Gain Call Queues, Virtual Attendant Self-management, SIP Trunk Provisioning and More The newly released updates to…

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Comparing Call Transcription Companies: nonotes.com and trint.com

So you’re interested in a call transcription service. Maybe you want notes based on your sales or customer service calls or you need to notate an interview you took over the phone. In any case, you want to fully explore your options before deciding on a call transcription service. In this article we’ll compare two…

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How Much Does Call Transcription Cost?

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way…

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Pretty Is as Pretty Does

The old idiom, “pretty is as pretty does,” can certainly be applied to a customer’s experience in navigating online interfaces for software and services. Flashy bells and whistles may look sophisticated, but the functionality may fail to deliver—not pretty at all. While having great back-end functions in a portal has the potential to empower you…

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5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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