Are you looking for the best IVR number provider for your business? Or maybe the best international IVR number provider? Whether you need a simple touch menu or a complex cloud voice IVR system, you will find many options that will fit your needs. However, not all IVR solutions are created equal. No matter the size of your business, we want you to find the best IVR system and features to fit your needs.
What Makes a Great IVR Number Provider?
Whether you are an enterprise or a small business, there are a few key things that your IVR number provider should do for you and your business:
- Enhance the customer experience - collect important customer information quickly and easily.
- Increase efficiency - your employees will no longer waste time handling problems meant for other departments.
- Automation - empower customers to solve their own issues with self help options for simple inquiries such as shipping information or order tracking.
- Call priority - An IVR system allows your business to collect crucial information on what the exact issue is and the complexity of the issue, and address urgent concerns appropriately.
Feature sets will vary from provider to provider. If you're a large enterprise, you may want a quality monitoring feature or speech analytics to ensure agents are properly trained. On the flip side, if you're a small business, you may only need a few command prompts when a customer calls your business. Regardless of what you need, we will touch on providers that will suit the needs of businesses of all sizes.
The Top IVR Number Providers
Though there are many different IVR number providers, we have chosen what we believe to be some of the best in the business. We will dive into the following providers:
Which IVR Number Provider is Right for My Business?
No matter what your needs are, we want you to find the best IVR number solution for you. So, here's our quick summary.
If you're a large enterprise and need an advanced, "smart" cloud IVR, a provider like Twilio would be a good place to start. Some alternatives that are similar to Twilio would be companies such as Noble Systems and Five9.
If you're a medium-sized business and don't need all the bells and whistles that come with a provider like Twilio, a good intermediary option would be 8x8. Some popular alternative to 8x8 include companies like Nextiva and RingCentral.
When it comes to simple, effective, and affordable IVR software solutions, of course we think we're the best IVR number provider for you. But we welcome anyone to compare us to any of our competitors like CallHippo and Jive. That also includes providers not reviewed in this post such as eVoice, Phone.com, and Toky.