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Best CallFire Alternatives in 2019

call-fire-provider-reviews

If you're looking for virtual phone numbers, business texting, or business phone systems, there is a good chance CallFire has shown up. At AVOXI, we realize that no virtual phone service is perfect. And while we are sure that CallFire is just as confident in their product offering as we are of ours, that doesn't mean they're the right fit for you. We at AVOXI thrive by helping customers make the best choice for their specific needs, even if that means suggesting someone else. So whether you are a current customer looking for the top CallFire alternatives, or you are new to the market and just want honest CallFire reviews, we're going to make that easier for you today by providing just that.

For this article, we assume you are looking for a reliable provider that delivers consistent call quality, flexible business features, and takes care of your needs for the most reasonable price possible. Since we realize CallFire isn't perfect for everyone, we've included a shortlist of the top CallFire alternatives.

This CallFire competitor comparison will include:

  • A review of CallFire features and plans
  • Details on CallFire's pricing structure
  • Detailed CallFire pricing comparisons with some top competitors
  • The top CallFire alternatives for several different business use-cases

Though we're confident that AVOXI’s virtual number services deliver exceptional value at the most competitive rates, there are also many other great options available and we want you to feel like you made a well-informed decision no matter which service you choose.

This article will cover:

Callfire is a virtual phone number provider that focuses on providing mobile marketing strategies in the US and Canada. Through its virtual number platform, Callfire offers voice broadcasting, text messaging, call tracking, and interactive voice response. Callfire customers consist of small business owners, nonprofits, insurance agents, and marketers. The company was founded in 2012 and is headquartered in California, with offices in Texas and the Ukraine.

CallFire Pricing

Callfire offers five different plans, including a pay as you go plan that starts as low as 5¢ per min/text. The other plans are billed monthly or annually, and are priced based on number of minutes or texts, which Callfire values the same. While there are no setup fees, all plans are subject to overage fees. In other words, once the maximum number of included minutes/texts has been reached, customers have the option to upgrade to a higher volume plan, or to purchase more credits at 5¢ per minute/text. Keep in mind that Callfire offers virtual number services only in the US and Canada, therefore international calls/texts are subject to additional charges.

callfire-pricing-review

CallFire Products and Features

Callfire offers four products: Voice Broadcast, Text Messaging, Call Tracking, and Interactive Voice Response. Each product is accompanied by its own unique set of features. Below are detailed descriptions of each product and their respective features.

callfire products review

Interactive Voice Response (IVR)

With CallFire's IVR software, you can easily and quickly drag and drop elements to create a perfect IVR for your business. Some of their specific IVR features include:

  • Send dynamic messages with Text-to-speech
  • Create multi-question surveys easily via XML
  • Advanced scheduling options
  • Pass information from the IVR to your website
  • Easy to set up "Do not call" list
  • Use your own number for Caller ID
  • Inbound and Outbound IVR support
  • Set up automatic retries if necessary
  • Create your own virtual voice mail box

Top CallFire IVR Alternatives

Five9 

Five9 offers an easy to use drag and drop IVR set up, allowing you to create custom IVR menus with ease. Geared towards large contact center type environments, you will need to contact their sales department in order to receive a pricing quote.

Zendesk

Easily and quickly streamline call routing with Zendesk's IVR software. You can easily default common questions to prerecorded messages to free up the time of agents, or create ring groups to ensure the most qualified agent takes a call.

Call Tracking

CallFire offers toll free, local and international numbers that you can purchase and use with their call tracking software. You can easily measure the effectiveness of marketing or sales campaigns to help your company make better decisions. Here are some of their detailed call tracking features:

  • Share call detail reports externally
  • Extensive phone number tracking and reports
  • Set office hours to record messages
  • Play a whisper message to agents on transfer
  • Receive both call & texts to local numbers
  • Google Analytics integration
  • Use SMS enabled call tracking
  • Record any inbound calls
  • Email notifications on successful calls
  • Pricing as low as 2¢ per minute

Top CallFire Call Tracking Alternatives

CallRail

When it comes to call tracking, not many can compete with what CallRail has to offer. With features such as campaign call tracking, number insertion, keyword call tracking, form tracking, and special call scoring software, CallRail is bound to have a solution to help your business. Their basic call tracking package comes with 10 local numbers, and starts at $45/month.

CallTrackingMetrics

CallTrackingMetrics, much like CallRail, focuses on providing deep insights to track campaign metrics and success. In addition to providing campaign tracking, text tracking, and advertising tracking such as SEO, direct mail, TV ads, CallTrackingMetrics also offers predictive dialers in some of their larger plans for contact centers. Though that is only available in their larger packages, their plans start at $39/month, making them perfect for smaller businesses looking to gauge the success of their marketing efforts.

Business Texting

Utilizing business SMS can be extremely advantageous to your business. Customers, now more than ever, would prefer to text rather than call, especially if it's a simple inquiry. With CallFire, you can easily set up and manage your business SMS services. Here are some of the features of their business texting software:

  • Customizable messages for all recipients
  • Extensive reporting
  • Schedule to run at the best time for your clients
  • Rent keywords to build opt-in lists
  • Easy to set up
  • "Do not text" list
  • Textable local numbers for rental
  • Bring your contact list from your CRM
  • Simple to manage auto-replies
  • Text the U.S. and Canada

Top CallFire Business SMS Alternatives

AVOXI

AVOXI's newest feature, business SMS, is available to customers located in the United States and Canada, with select countries to follow soon. Increase your customer interactions by allowing customers to message your business directly. You can easily set it up with your existing USA/Canada phone number, or purchase a new one for business SMS. Add on SMS start as low as $1.99/month for a pay-as-you-go texting plan, and $4.49 for toll free and local numbers.

Grasshopper

Grasshopper offers a fantastic business texting feature to go along with their US and Canada virtual number plans. In addition to unlimited calling, Grasshopper's unlimited business texting service ensures your customers can reach you in a way that is most comfortable for them. Plans start as low as $29/month, making it the perfect option for a microbusiness or entrepreneur.

Voice Broadcast

CallFire offers a voice broadcast feature, so you can quickly send customers updates and promotions in minutes! You can even use text to speak or your real voice to deliver the message.

  • Extensive reporting
  • Text-to-speech options
  • Customizable messages for answering machines
  • Press-1 to transfer
  • Easy to set up
  • "Do not call" list
  • Use your own number for Caller ID
  • Bring your exported contact list
  • Automatic retries for any call result
  • Schedule to run at the best time for your clients

Top CallFire Voice Broadcast Alternatives

CallHub

CallHub, much like CallFire, offers voice broadcast so you can get your message to a massive amount of people in as little time as possible. Essentially, this is a dialer that plays a message once your recipient answers. This feature is great for outbound teams who expect to have a very high call volume. CallHub only offers pay as you go plans, so you don't have to be worried about being locked into a contract.

NectarDesk

NectarDesk allows you to send voice broadcasts to thousands of people all with the click of a button. They have integrated CRM allowing you to create custom conversations from the data you already have. Plans start as low as $29/month, making them highly affordable for small businesses!

callfire features review

In addition to the features that accompany each product, the following features are included with each Callfire virtual phone service plan:

  • Unlimited Contacts
  • Text-to-Speech Support
  • Ability to Record Inbound Calls for Free
  • Simple "Do Not Call" list setup
  • 6am - 5pm PT Customer Support
  • Extensive Real-Time Reporting

Top CallFire Competitors and Alternatives

Callfire offers a unique set of products specifically to business in the US and Canada. Whether you think there might be a better fit for your business, or you simply want to reinforce your decision, check out some of Callfire’s competitors, and what they have to offer:

Grasshopper

Grasshopper is a virtual phone service provider that offers toll free, vanity, and local numbers to small business and entrepreneurs in the US and Canada. Since 2003, Grasshopper has been offering virtual number plans that vary based on number of extensions, or users. Each Grasshopper plan includes unlimited minutes, a set of business features, as well as the option to upgrade or add on any additional features. Like Callfire, Grasshopper offers business texting within the US and Canada.

grasshopper-pricing-callfire-competitor

CallRail

CallRail is a virtual phone number provider that specializes in providing call tracking, call recording, and call analytics for companies in the US and Canada. Customers can choose from three different plans based on their business’s needs. Plans are priced based on number of local numbers, as well as number of minutes and texts. All plans include different sets of features, and are subject to additional usage charges. CallRail offers a range of both free and upgradable features in a number of categories. Unlike Callfire, CallRail does support international virtual numbers in a few different countries.

callfire competitor callrail pricing

AVOXI

AVOXI provides virtual number services for businesses in over 160 countries and 2,500 cities worldwide, and has a vast inventory of toll free and local numbers. Customers can choose from six unique virtual phone number plans, starting as low as $4.49/mo. New business numbers are activated instantly, and can be managed and customized at any time from the easy to use online portal. AVOXI offers more than 20 advanced business features included with each virtual number plan, such as cloud IVR, call recording, and business SMS. They also offer a cloud contact center software, AVOXI Genius.

callfire competitor avoxi pricing

Choosing Your Provider

We get it, comparing all your options when choosing a new VoIP service provider can be tough, but we hope this CallFire review and competitor comparison was useful in your search. We strive to provide the most useful and up to date information as possible, so please reach out if you want to provide feedback or have further questions!

See How AVOXI Compares as an Alternative to CallFire

Check out AVOXI's extensive virtual number inventory, including toll free, local, and national phone numbers in 160+ countries. Each plan includes a suite of great business VoIP features, including:

  • No setup fees or minimum contracts
  • 15 days of free call recording, with optional extended storage
  • Failover routing
  • 24/7 support from our team of VoIP experts
  • A global VoIP infrastructure - ensuring perfect call quality, no matter where you are located

Try any virtual number plan risk-free today!

Buy Online

Start managing your calls within minutes when you buy your business phone numbers online. After your purchase, an AVOXI representative will contact you to confirm your account details and test your new phone number.

Call AVOXI

US/Canada: 1800 394 1980
Australia: 1800 834 558
Germany: 0800 000 0476
Israel: 1809 465 062
Singapore: 800 852 6179
United Kingdom: 0800 652 5029