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Features and Add-Ons

Top Trends in User Interface Designs and Functions

Driven by the ever-growing capabilities of technology and fast-moving design and development, trends in user interface and function are constantly changing. User interface design needs vary based on your company’s industry and specific customer service needs. To stay relevant, the functions and features you choose to use and display on your site and interface can play…

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Cloud Communications: 4 Ways Travel Agencies Provide End-to-End Service

Like any other B2C industry, online travel agencies and services must support their prospects before and after any transaction occurs. Travelers require expert support while choosing and booking their flights and reservations. And once travelers arrive at their destinations, they require a quick and easy way to contact their travel services provider with questions or…

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5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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To IVR or Not to IVR? That Is the Question.

As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…

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Overcoming Challenges with VPN Technology

While cloud-based communication allows for full-featured telephony services over the Internet, security requirements may require use of a VPN to prevent vulnerabilities if connections require strict security measures. Additionally, different regions have strict protocols for using VoIP (Voice over Internet Protocol) technologies. VPN Key Benefits Secure connection for multi-office locations Remote employees connect securely to…

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Why Live Chat Is Essential to Quality Customer Support

Live Chat by the Numbers According to Gartner, live chat will grow 400% from 2015 to 2018 as a preferred digital channel for customer engagement. A number of surveys cite customer satisfaction as a key driver to incorporate chat. Additionally, several benefits clearly show that live chat is no longer a minor add-on feature to…

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Enhance Customer Service with Advanced Call Routing Techniques

Small to medium-sized businesses focused on growth often place an emphasis on customer acquisition. After all, new customers mean new business, and acquiring new business is the best way to make the lead from SMB to enterprise. But in the effort to gain more and more new clients, customer service levels can suffer. To keep…

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How Does Call Screening Work?

Take control of your office phone. Use call screening to determine how incoming calls are handled before you even answer the phone. Choose to send calls from certain numbers directly to voicemail or another extension. What is Call Screening? Included with the AVOXI Core Cloud PBX Phone System, call screening is a powerful feature that…

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What Are the Business Benefits of Softphone Technology?

Most businesses today understand that the days of landline phones are numbered. Instead, they are choosing to adopt softphones, which are usable via a computer or a mobile phone, or VoIP desk phones, which are hard phones that connect to the Internet and utilize VoIP technology. But as communications services grow and evolve, more and…

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