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Features and Add-Ons

Why Live Chat Is Essential to Quality Customer Support

Live Chat by the Numbers According to Gartner, live chat will grow 400% from 2015 to 2018 as a preferred digital channel for customer engagement. A number of surveys cite customer satisfaction as a key driver to incorporate chat. Additionally, several benefits clearly show that live chat is no longer a minor add-on feature to…

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Enhance Customer Service with Advanced Call Routing Techniques

Small to medium-sized businesses focused on growth often place an emphasis on customer acquisition. After all, new customers mean new business, and acquiring new business is the best way to make the lead from SMB to enterprise. But in the effort to gain more and more new clients, customer service levels can suffer. To keep…

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How Does Call Screening Work?

Take control of your office phone. Use call screening to determine how incoming calls are handled before you even answer the phone. Choose to send calls from certain numbers directly to voicemail or another extension. What is Call Screening? Included with the AVOXI Core Cloud PBX Phone System, call screening is a powerful feature that…

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What Are the Business Benefits of Softphone Technology?

Most businesses today understand that the days of landline phones are numbered. Instead, they are choosing to adopt softphones, which are usable via a computer or a mobile phone, or VoIP desk phones, which are hard phones that connect to the Internet and utilize VoIP technology. But as communications services grow and evolve, more and…

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Automatic Dialer Best Practices

A valuable tool for your outbound campaigns, an automatic dialer drives communication between agents and customers and helps create more revenue generating opportunities. But just reaching potential customers is not enough. You also want to facilitate positive, productive interactions between agents and customers. Read on for some automatic dialer best practices tips to achieve your…

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How to Set Up Call Tracking for Google Analytics

Google Analytics is one of the most powerful tools for tracking activity on your website. It shows you how many overall visits you receive, which content performs the best, and even how long users spend on your website – and it’s a free service! One of the best features available with Google Analytics is actually…

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How Much Does Call Tracking Cost?

Call tracking is one of the most important elements of a successful marketing program. Without it, there is no way to know which of your marketing channels is driving inbound phone calls. But, is there room in your budget for this essential marketing tool? In this call tracking cost comparison, we will review the top call tracking…

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New AVOXI Core Feature: Call Tracking

As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…

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New Feature: Smart Queue Call Recording Delivery

In a contact center, recorded conversations between agents and callers are essential for a variety of reasons. But for most contact center managers, call recordings are important because they serve as “proof of claim” and support for maintaining compliance. And when it comes to compliance, it is not always enough to keep a few weeks,…

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