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VoIP Communications

Complete Call Center Disaster Recovery Checklist (2018)

Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity.  As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still many call centers that have little to no process or plan…

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Common Problems with China Virtual Numbers (and How to Solve Them)

For nearly 20 years, AVOXI has been providing VoIP number services in countries around the world. In recent years, we’ve seen the demand for China VoIP numbers explode. We’ve also seen countless businesses frustrated when they realize how difficult it can be to find reliable VoIP phone numbers in China. What frustrates our customers frustrates…

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[Inbound Calling] Who Can Call My Phone Number?

  At AVOXI, we sell a variety of different numbers. From DID to Toll Free and International to Local, we have numbers for almost every location in the world. As we built out our shopping cart, we thought it time to revisit this question to help customers make the best decision on the type of…

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What Are 8 Security Measures You Need for VoIP?

AVOXI addresses various security measures to ensure our customers’ protection when using Voice over IP or VoIP. As VoIP technology changes rapidly, we thought it time to revisit security measures from the provider side and client side. This article reviews the issue and speaks to the various security measures and provides checkpoints to identify security…

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How to Deploy International Virtual Communication Solutions for 2018 and Beyond

Indications are that the global economic outlook for 2018 continue to provide a positive climate for business growth. The International Monetary Fund (IMF) estimates global real gross domestic product (GDP) grew 3.7 percent in 2017. (Source: World Economic Outlook Update, January 2018) That’s the fastest pace in five years. According to a Deloitte Insights article,…

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Integrating VoIP Services into Your Current PBX System

Request Demo Talk to a Specialist Contact Us This two-part video series addresses questions AVOXI receives about integrating VoIP on top of a current PBX platform. It provides an overview of Private Branch Exchanges (PBX) and interfacing a cloud PBX solution with traditional analog systems. PART ONE: Private Branch Exchanges (PBX) Script: Hello everyone, my…

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Video: What Is Voice Latency and Why Do You Care for Asia VoIP Services?

Request Demo Talk to a Specialist Contact Us This video session discusses voice latency, jitter, and AVOXI’s new point of presence in Hong Kong. The session discusses why voice latency is an importance concern in points of presence (PoP)–specifically looking at Asia VoIP services. Script: Today we have some exciting news out of our network…

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Video: Inbound Calling

Request Demo Talk to a Specialist Contact Us Request Demo Talk to a Specialist Contact Us This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some…

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VPN Use in a VoIP System

Request Demo Talk to a Specialist Contact Us   Cloud communications provides full-featured phone services over the Internet. Additional security is often a concern. This whiteboard session addresses the use of VPNs to address that concern. Also, review the SIP Trunking and Gateway whiteboard sessions and gain insight on how all the pieces work together.…

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