If you are reading this article, you probably are aware that hosted VoIP call center software can save your business money and increase your overall productivity. But, there are a lot of contact center providers to choose from, and it can be difficult to know which one offers the solution that is right for your unique business requirements.
To help your business make an informed decision, we've done some of the research for you. In this article, we will review two leading competitors in the contact center industry: Talkdesk and 8x8.
Pricing included in this comparison is current as of July 27, 2016.
Talkdesk Contact Center
Talkdesk provides its customers with a cloud-based call center platform offered as a desktop application. This call center product is described as easy to learn and quick to install. Talkdesk strives to provide its customers with all the features of a standard virtual contact center with a easy-to-use User Interface that can be set up in minutes.
Though they do not offer as wide of a range of features as some competitors, such as 8x8, they ensure that customers have the features they need at a price they can afford. Their three service tiers are priced competitively at $29, $55, and $99 per seat per month. However, there may be additional fees not advertised until quoted. It should also be noted that live phone support is not provided unless you purchase seats on the Enterprise-level tier.
8x8 Contact Center
Few competitors have the same history and market presence as 8x8. As a cloud-based communications provider, 8x8 has worked with over 40,000 companies. The company prides itself on its "powerful, secure, complete, and simple" contact center solution.
Though 8x8 serves businesses of all sizes, its contact center solution seems best suited to enterprise-level customers. They offer all of the standard features you would expect from a call center platform and then some; but, some users report problems navigating the User Interface.
8x8 does not advertise their pricing, but quotes for their basic Virtual Office are priced as low as $20 per month per seat, and their call center solution has been quoted for prices ranging from $115 to $180 per seat. Unlike Talkdesk, there are no hidden fees and phone support is offered for all customers, regardless of size.
Choosing the Right Contact Center Provider
So, which contact center provider is right for you? That depends on your unique business requirements.
8x8 offers a wide range of features, many of which aren't offered by other contact center providers. But, some users have noted that their User Interface is difficult to navigate. In contrast, Talkdesk provides what you might expect from a VoIP contact center provider minus a few of add-on features. But, they offer a streamlined call center platform that can be configured in just minutes.
Before you try to choose a contact center provider, we recommend making a list of your must-have features and your "wish list" features. Keep that list with you as you research different providers, and keep updating it as you learn more about each platform. This will help ensure that you choose a provider that meets your business's unique needs.
AVOXI Cloud Communications Solutions
This brief comparison is brought to you by AVOXI, a leading provider of global cloud communications solutions. The AVOXI product suite includes virtual contact center software, hosted PBX solutions, SIP trunking, VoIP gateways, international toll free numbers, and local phone numbers.