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Considering VoIP for Business: A Guide for International Companies

Remember when only the largest companies could afford to be truly global? We do, too. Before the VoIP for business revolution, these mega-companies had to open physical offices in markets where their international prospects and customers were located. And in order to communicate with those contacts, these same companies had to invest a fortune in on-premise communications equipment for every international office.

Thanks to advances in VoIP communications technology, any company can go global today. Whether you are running a small business or an enterprise-level business, all you need to leverage the power of cloud communications is a headset, a laptop, and a reliable Internet connection.

That being said, today's businesses still face hurdles when it comes to global communication and expansion. In this guide, we will explore some of the most common obstacles that businesses face when trying to expand globally, and how to overcome them.

Your business has customers in multiple countries, and you need a point of communication for each region.

Let's say that your business is based in India. You have customers located in the United States, the United Kingdom, and Germany, and you want these customers to be able to contact you without having to figure out how to dial your Indian phone number.

The solution: international toll free numbers. As an Indian business with customers in the United States, you can purchase a US toll free number and route calls to that number back to any number or device. Your US customers call you at no charge to them, and you pay a minimal per-minute rate.

If you plan to expand into multiple new markets, it's important to make sure that your VoIP provider can provision the international toll free or local phone numbers for the countries you plan to target. That way, you don't have to use multiple providers to create the perfect VoIP solution for your business.

Your business already has an on-site PBX system, and you want to preserve the investment.

If this problem sounds familiar to your business, you are far from alone. Many companies are reluctant to forfeit the investment that they made in a legacy PBX phone system and make the move to VoIP for business - and understandably so.

Thankfully, there are options. Many VoIP providers offer solutions for connecting legacy PBX technology to the cloud, allowing businesses to leverage their existing equipment and enjoy the benefits of affordable, scalable cloud communication.

AVOXI recommends VoIP gateway solutions for businesses that want to keep their existing PBX and still make and receive cost-effective calls over the Internet.

A VoIP gateway is a piece of equipment that is placed on your company's premises, and connects your communications platform to the cloud.

Your business is growing quickly. You need a communications solution that is flexible and scalable.

With a traditional, on-site communications solution, your business has to purchase physical hardware and equipment for every new hire. Plus, you need an in-house or outsourced IT specialist to install and maintain that equipment for you. Between the costs of new hardware and the time it takes to install, on-premises solutions just aren't scalable enough for a rapidly growing business.

It's easy to add new extensions or users to your system with VoIP solutions for business. All you need to do is contact your provider, and they provision however many new seats or extensions you need. Your new employees can access the solution through a web browser, so they can work from anywhere, too.

Your business has a budget to maintain. You need affordable and predictable monthly rates.

No matter how big or small your business is, you have a budget to maintain, and affordable, predictable monthly rates are an essential piece of any effective communications solution.

With most cloud-based communications solutions, you only pay a flat, monthly fee for each extension or user, plus minutes used. And since your calls are being routed over the Internet, they are far cheaper than those delivered via the PSTN (public switched telephone network), especially when it comes to long-distance or international calls.

Some VoIP providers even offer bundles or packages of pre-paid minutes, which means that your communications bill will not only be cheaper, but far more predictable.

Learn More: VoIP Solutions for International Businesses

Looking for more information on how to expand your business globally with VoIP solutions? Talk to an AVOXI VoIP specialist and explore the articles below: