How Are Outbound Calls Delivered on VoIP?

A large percentage of our customers utilize our VoIP services for inbound calls. But our VoIP telephony service can also be utilized for outbound calls. Our customers often wonder, “how are outbound calls delivered on VoIP?” We’ve written this article to answer that question and explain the 4 ways that AVOXI can deliver your outbound VoIP calls.

Outbound VoIP calls on a softphone

One popular way that outbound VoIP calls are delivered is using a softphone. A softphone is a computerized version of a traditional phone that runs entirely on your computer and over the Internet. A softphone has all the traditional functions of a standard phone but depending on the model you choose, may include VoIP specific features including video calls and instant messaging.

To make calls, your softphone is connected to your virtual phone number and VoIP service, allowing you to dial out.

Outbound VoIP calls on an IP phone

IP phones are similar to softphones in the fact that they’re specifically programmed to work with VoIP. IP phones are hard desk phones and thus, are the type of business phone typically seen in an office. IP phones also utilize both traditional and VoIP based calling features.

Like softphones, IP phones are also connected to your virtual phone number and VoIP service in order to make outbound calls.

Outbound VoIP calls using a SIP Trunk

Outbound VoIP calls can also be delivered through a SIP Trunk. Our customers utilize a variety of different hardware in their business and a SIP Trunk is a popular method for their outbound VoIP calls to be delivered.

Outbound VoIP calls using your own PBX

If your company is utilizing their own PBX phone system, your VoIP calls can also be programmed to run through that system. Although AVOXI offers a Cloud version of a traditional PBX, some of our customers still utilize on-site hardware and software. Because of that, we make sure that outbound VoIP calls can be successfully delivered through an on-site PBX.