One of the most important VoIP tools in your business's toolbox is call recording. This feature allows you to record all calls taking place in your business so you can review them at a later time for quality control and training purposes. It's also an essential part of maintaining and proving compliance.
Because call recording is such an important asset to your business, you need to make sure that your provider offers the specifics you need in order to use this feature effectively. Part of that is making sure your system has the memory to store your call recordings for however long you need.
Extended call recording can come with some additional charges, especially if you choose to host the recordings on a proprietary system. So, it’s important to understand your options and know exactly how much additional storage space can cost. In this article we’ll answer, "How much does extended call recording cost?" so you’ll be prepared to make the right decision for your business.
Adding Extra On-Site Storage
If you’re using an on-site phone system, adding call recording as a feature may require additional technology and hardware. If you already have this type of technology installed on your system, you will still have to take a few more steps to utilize extended call recording.
You’ll need to make sure that you’ve installed an adequate amount of storage on your system to save as many call recordings as you need, for as long as you need. If you need more storage, you’ll need to look into the cost of the additional hardware and technology. Depending on your storage needs, this option can be costly. The price can vary quite a bit from vendor to vendor, so be sure to do your research before you choose and install this hardware.
Take Advantage of Options in the Cloud
If you have a VoIP system, you have a few more options when it comes to extended call recording. Depending on your provider, you may be offered one of the following plans. Each provider has its own price and specifics, so it’s important to fully understand your needs before you select one.
Some providers offer extended call recording on a tier based plan. This plan is tiered based on the amount of storage you will need. The more storage, the higher the price.
If you’re expecting that you’ll need a lot of call recording storage, you may want to look into a provider that offers no limits on this. These providers will store all the calls you want, for as long as you want, as long as you’re an active customer with them. This price is typically included in the overall cost of your phone system so explore this option with your provider to get specific cost information.
Depending on the system that you have, there are a few options out there if you need to add extended call recording. With an on-site system, your storage options are limited and can come with a larger price tag. But, many providers easily offer this extended feature at different price points with a variety of plans. Fully understand your system, its limitations and your needs as a business before selecting the extended call recording plan that’s right for you.
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