Although many providers offer toll free numbers along with all the features and functionality of a standard cloud PBX, many businesses already have a reliable hosted phone system. If this is the case for your business, you might be wondering how you can connect a toll free number to your existing IP phone system. The answer is simple, really. When you purchase a virtual phone number (toll free or otherwise), you can use call forwarding rules to point that number to any landline telephone number or SIP address.
If you're planning to buy a toll free number for your business, you probably know that almost all virtual phone numbers now come with a host of features and functionality. In fact, most providers even offer toll free numbers along with a standard cloud PBX.
But, what if you already have a reliable hosted phone system, and you want to use your new toll free number with that system? If this situation sounds familiar, you're far from alone. And luckily, it's easy to connect a toll free number via SIP to an IP phone system.
In this quick tutorial, we’ll explain how you can connect a toll free number to your IP phone system in under 5 minutes using the call forwarding feature.
How to set up call forwarding for your toll free number
Most toll free numbers can be configured to ring to other numbers or devices using call forwarding rules. Call forwarding allows you to route incoming calls to a specific phone number of your choice. So to connect a toll free number to your IP phone system, you’ll simply go to the user portal for your toll free number and specify where all incoming calls to that number should ring.
Quick Tip: If you plan to forward your calls to a landline, remember to include the country code along with the number itself.
Other call forwarding features
Besides your main call forwarding rule, there are features that come with your toll free number that allow you to more specifically manage your incoming calls. Features like time of day routing and percentage based routing allow you to forward calls based on dates and times or based on how many incoming calls you’re receiving. You can set these other rules up using the settings in the user portal for your toll free number.
Quick Tip: You can also program your toll free number to ring to multiple numbers until someone picks up. This technique is called sequential ringing.
Contact your provider
If you’re not able to set up your main call forwarding rules or other call forwarding features, you may need to contact your provider for assistance. While most systems allow you to manage these settings on your own, it’s possible that there are backend options that your provider will need to help you with.
With an IP phone system, you can set up up your toll free numbers in a wide variety of ways. Depending on your needs as a business, you can connect your phone system using both the features available on your system or through the system’s portal itself. If you run into any issues, contact your provider for help.