How Your Calls Are Billed

When customers get their first bill from a phone company, there can often be confusion about particular charges associated with their phone calls. We totally understand! The way calls are charged are different for every company. To help clear up any confusion, we’ll explain how most calls are charged and the popular pricing models associated with these charges.

How Your Calls Are Billed

Phone calls are billed based on the billing minimums and billing increments set by your carrier. The billing minimum is the minimum amount of time you’ll be charged for your phone calls. The billing increment is the subsequent time you’ll be charged for after your billing minimum.

For example, if your carrier offers a 30/6 rate, that means your billing minimum is 30 seconds and your subsequent billing time is 6 seconds. So, a 20 second call would be charged the minimum 30 seconds. For calls over the 30 second minimum, you’ll be charged in 6 second increments. So, if your call is 32 seconds, you’ll be charged for 36 seconds. This includes the 30 second minimum charge and the subsequent 6 second charge.

It’s extremely important to find out how you’ll be charged for your calls. A carrier may offer an amazing per-minute charge but then bill you at extremely high minimums and increments. This gives the illusion of cheaper calls when actually, they're billing you a lot more.

Popular pricing models for carriers

There are a variety of different pricing models on the market today. It really just depends on your carrier. Some carriers, however, will offer a few options to choose from. This allows the customer to choose the one that works best for their particular situation.

AVOXI offers several pricing models including 1/1 and 30/6 however, other popular pricing models include 6/6, 12/6 and 60/60. The first number represents the billing minimum and the second number represents the billing increment.

Why are there different prices?

Carriers offer different pricing models for a number of reasons. For starters, carriers take your call frequency into account. Longer phone calls mean that certain pricing models are more beneficial than others. Carriers also offer different prices because of certain bundles or features being offered with the number. But when it comes down to it, carriers can offer different prices for a variety of other reasons as well. If you're curious about the prices offered by your carrier, talk to them about why they offer those pricing models.

As you can see, it’s extremely important to understand how your calls are billed. It truly impacts your entire phone system. Whether you’re shopping around for a phone number or you’ve been with your carrier for years, look into the billing minimum and increments they’ve set because there may be a better option out there for you.