Problems With Audio Conferencing

Problems With Audio Conferencing That You Can Resolve

You can sometimes run into problems with audio conferencing.  Whether you’re a business needing to communicate with employees in several of your office locations or you need to have a meeting with customers across the globe, audio conferencing is transforming the way that we do this.  This VoIP feature is utilized by businesses of all sizes because it allows you to communicate with multiple people at the same time.  Despite the occasional problems, audio conferencing is  more heavily used today than ever before.  In this article we’ll discuss three common problems with audio conferencing and how you can troubleshoot these issues.

Muting and Unmuting Participants

When you’re on a conference call with many participants, you may hear cackling or background noise. This is a very common issue for people using audio conferencing but luckily, it’s an easy fix.

This is more than likely due to the noise that other participants are making in the background. You should make it standard procedure to put yourself on “mute” if you aren’t talking on the call. This eliminates noise from participants who are just listening to the call and helps make the channel of communication a lot clearer.

If an important participant is the culprit, the person with the noisy line, you can ask that participant to hang up and call back in to the conference bridge or service.

Conference Call Echo

Another noise related issue you may experience with audio conferencing is an echo. Some audio conferencing participants may experience a playback echo of what they’re saying on the call.

One possible cause (with a quick fix available) for this issue is to make sure that two or more people aren’t on the call on separate lines in the same room. This can disrupt the sound clarity and make it difficult to make a productive call. If multiple participants are involved on a call in the same room, call in on one line and utilize your speaker phone feature so everyone can listen to and be involved on the call.

If two participants working near each other is not the cause, you should next check to ensure that each of the callers using laptop computers to connect to your conference are using headsets, and that their internal speakers and microphones are disabled.  Ask everyone to check.  If the laptop's internal microphone is enabled, and it's speakers are also being used, sound from the speakers can recycle back into the internal microphone, causing feedback.

In fact, if you can hear someone typing while others are talking, you can be sure that the person typing has unintentionally left his or her internal microphone enabled.

Audio Conferencing Capacity

If you’re trying to call into an audio conference that has many other participants on it, you may receive a message stating that the call has reached its participant limit. This is a common problem that businesses can experience. Luckily, it’s also easy to alleviate.

Most conference service providers have standard limits set on the number of participants that can be on an audio conference call, depending on your plan.  However, this setting is typically easy to increase using either the settings on your end or by calling your provider and having them toggle system settings on their end.  If you’re frequently audio conferencing with a large number of participants, make sure you discuss your needs with your conference call service provider in advance to save yourself from this situation in the future.

Solve Your Own Conference Calling Problems

Audio conferencing is a must have feature for companies doing business or interacting with employees in several different locations.  You can resolve most issues yourself, and prevent others by ensuring that your service is configured with enough capacity and that echo-suppression is enabled for your service.  Educating your participants before the call, and at the beginning of the call, will help you eliminate noise and feedback.  If you experience any other issues with your audio conferencing feature, contact your provider for their help troubleshooting your problem.