+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘aux time’

How to Manage Call Center Agent Auxiliary Time

Auxiliary time, or unavailable time, refers to the time that a call center agent is not available to handle calls, but not working on call wrap-up or other contact-related activities. Many contact center managers use Aux codes to better monitor and optimize schedule adherence and identify how an agent’s time is distributed. One of the…

Read More