+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘key performance indicators’

Top 5 KPIs for Inbound Call Centers

Thanks to the advanced reporting metrics and tools available with today’s virtual contact center solutions, call center managers have all the facts and figures that they could ever need at their fingertips.  But, with all that data comes a truckload of metrics that you don’t need, which can be potentially dangerous for call center performance.…

Read More