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Posts Tagged ‘Queue Callback’

How Much Does Queue Callback Cost?

During peak calling periods, waiting in line to be directed to an agent can be both frustrating and time-consuming for your customers. With queue callback, your callers are given the option to avoid waiting on the busy line by requesting a call back from the next available agent. Time is money for your business and…

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New Feature: Queue Callback

AVOXI just released a new feature for Smart Queue, its virtual call center software solution: Queue Callback. This call queue management feature allows customers to avoid waiting on the busy line and receive a call back from the next available agent. How does Queue Callback work? If a customer calls your business and there are…

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