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What is a CDR?

When a customer has questions about their monthly bill, we often point them to their CDR. However, for our new customers, the jargon we use can sometimes be confusing. We definitely understand! For those new to VoIP, there can often be a learning curve. But we’re here to help. In this article we’ll explain what a CDR is, the type of information you can access on your CDR and why it’s beneficial to frequently analyze your CDR.

What is a CDR?

A CDR, or call detail record, is a file that has information about your VoIP phone system and VoIP phone calls. Depending on your provider, this report can be accessed from your phone system portal or by contacting your provider directly. The format of a CDR also depends on your provider. Some may export CDRs as excel files that can be easily manipulated to your liking while others may provide other formats like PDFs. As you see below, the information is exported and can easily be turned into helpful charts and graphs.

CDR Screenshot

What a CDR can tell you

A CDR can tell you a number of things about your incoming and outgoing calls. For starters, a CDR will tell you the time and date that the call thats place and even how long the call last. From there, the report will also tell you how much the call costs, the usage so far on your account and if you've incurred any international fees for the call.

Why you should frequently analyze your CDR

It’s extremely beneficial for businesses to frequently check their call detail record. Not only does it have important information regarding your account, it also gives you the opportunity to manage your employees. Employee Utilization is an extremely important part of a business. This simply means that you’re using your employees effectively. A CDR allows you to do that by breaking down call records based on the employee they're for. If you find that some employees take more calls than others or if a particular employee is speaking on the phone for a long period of time, you have the opportunity to schedule them or train them accordingly.

You should also check your CDR for billing purposes. If you have a question about your bill or are unsure about specific costs, your CDR should be your number one resource. It breaks down every outgoing and incoming call so you can see the complete history of your phone system. So check it frequently. It’ll help you better understand your monthly bill.

Call detail records are an extremely important component to your VoIP phone system. Use it to it’s full advantage by analyzing each of your calls and using the information to make constructive decisions for your business. If you have any questions about your CDR, talk to your provider for help.