What to Look for in a Business Phone Service Provider


Choosing a business phone service provider is an important decision for your company. This system not only impacts the way you interact with your current and potential customers, it also plays a part in how you’ll manage your employees. Because of this, it’s important to take certain factors into consideration when choosing one.

In this article, we’ll discuss what to look for in a business phone service provider so you select the one that’s the best fit for your business's unique needs.

Decide between hosted or on-site service

One of the first things you need to decide when choosing a business phone service provider is whether you want a hosted or on-site service. Hosted software runs over the Internet and has a variety of benefits, like calling features and scalability. An on-site option requires on-site technology and can sometimes be a harder option to maintain. Both have their pros and cons so be sure to do your homework before you choose one over the other.

Consider the features available

Calling features play a big part in the way you interact with your business phone service. Things like call routing and call recording can greatly impact your customer service levels and how efficiently your employees work. They're also becoming more and more essential in a modern workplace. If these features are important to your business's continued success, make sure the provider you choose offers everything you need.

What costs will you incur?

Business phone service providers offer their service a variety of ways. Some offer business phone service for a flat monthly fee, while others charge for certain add-on features. Still others may charge you separately for your monthly minutes. There are numerous factors that go into the final cost you'll pay for this type of service. Because of the variety of plans available, it’s important to understand not only your budget, but the specifics behind the plans of the provider you choose.

Can you effectively manage the system?

One of the most important things you need to keep in mind is how you’ll be able to manage your business phone service. Some systems, like hosted options, offer management tools like call scoring and reporting to help you manage not only your employees but your system itself. Take this into consideration when making your decision.

What customer service is available?

If you experience an issue with your phone system, you want to make sure you have customer service available to help you solve it. With a hosted option, your system is managed by your provider, so customer service is standard. With an on-site system, you will be responsible for basic management, such as upgrades and maintenance. If you experience problems, you may find that you need to hire additional support to manage your phone system.

Every business has their own needs and specifications when it comes to selecting a business phone service provider. The factors above are important to keep in mind when choosing a new provider but other things may impact your decision as well. It’s a big decision so make sure you have a full scope of your needs before you choose one.