Expand Your Business with a Local or International Call Forwarding Number
Call forwarding numbers allow you to route inbound calls from anywhere in the world to your work or mobile device. When you set up a local or toll free number with AVOXI, you get an advanced call forwarding system included with your service. Easily manage your call forwarding service through the AVOXI Online Portal.
Benefits of Call Forwarding Service for Business
Never Miss a Customer Call: Customize your call routing rules to ensure calls always go to an available employee. Forward calls based on the customer’s location, time of day, and more.
Expand Your Business Presence: Set up call forwarding numbers and receive calls from around the world.
Increase Flexibility: Forward calls to your mobile device when traveling or out of the office. Choose how many times you want a phone to ring unanswered before forwarding the call to another extension or number. Divert calls to one extension at a time or all of them at once.
Improve Customer Satisfaction: Quickly match customers with the right employee for their needs.
Easy to Use: Setting up a call forwarding number is quick and easy. Update your call routing rules in the AVOXI User Portal anytime.
How Call Forwarding Works
Call forwarding (call divert) is a feature that redirects calls made to one phone number to another destination. Incoming calls route to separate phone lines, IP addresses, mobile devices, answering machines or pre-recorded messages. More specifically, remote call forwarding service is one of the most important features offered by VoIP service providers. With AVOXI, you manage your call forwarding number settings from the AVOXI Online Portal. Users can set forwarding rules based on caller location, time of day, business needs, day of the week, and more.
There are multiple types of call forwarding numbers to choose from. Companies most commonly choose to forward calls from a toll free number. This is known as toll free forwarding and allows potential customers to call a business free of charge. Another common forwarding number is a DID number. DID stands for direct inward dialing. These numbers have local area codes and are more familiar to callers in that specific area. DID forwarding is a popular feature for international companies that want to project a local presence to their callers.
Take Advantage of Advanced Call Forwarding Features
Skill-based Routing: Route calls to the agent most qualified to handle a specific need. Separate agents into specialized groups for sales questions, customer requests, support troubleshooting, and more.
Geographic Routing: Route calls based on the location that the call is coming from. Connect customers with the agent closest to their location or to an agent who speaks the customer’s native language.
Scheduled Call Forwarding: Route calls to different locations or agents depending on the time or date. Create a daily call forwarding schedule and update your rules for weekends and holidays.
Selective Call Forwarding: Set call routing rules for a specific group of phone numbers. Never miss a call from your largest customers, no matter where you are.
Understanding Call Forwarding Charges
There are two parts to every inbound call that effect call forwarding charges. First, there is the inbound leg. This is where the customer calls the forwarding number. Second, there is the outbound leg. This is where the forwarding number redirects the call. Both legs of the call are charged on a per-minute basis.
Call forwarding rates vary widely by number type, where the user is calling from, and where you redirect calls to. For example, calls forwarded from a USA toll free number will have a different rate per minute than calls forwarded from a USA DID number or a UK toll free number.
Additionally, forwarding calls to your cell phone will incur a per-minute charge, while forwarding calls to a VoIP address is free with AVOXI. You can view call forwarding rates from a variety of different countries and number types in the AVOXI Shopping Cart.
Common Terms Used by Call Forwarding Service Providers
Call Divert: Call divert is another term for call forwarding. While call forwarding is the most common term used when referring to phone number redirection, in some countries call divert is the more commonly used phrase.
Toll Free (Call) Forwarding: A toll free number is a phone number that only charges the owner of the number for the calls forwarded through it. This allows people to call a company at no cost to them, no matter where the call is coming from.
DID Forwarding: DID stands for Direct Inward Dial. A DID Number is a local phone number that a company uses to forward calls to their VoIP System. Setting up call forwarding from a local phone number is also referred to as DID Forwarding.
IP Forwarding: When a phone number redirects calls to an IP address, it is known as IP forwarding or VoIP call forwarding. Forwarding calls to an IP address is often more affordable than redirecting calls to another phone number.
Frequently Asked Questions
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