Medium Business VoIP Solutions

AVOXI is your effective, affordable, and easy-to-use VoIP phone system for medium businesses. Try our medium business VoIP phone system risk-free for 30 days!

Every business phone line includes 20+ VoIP phone features

Multi-level IVR and ACD makes inbound call management easier than ever

Monitor and coach your team with live call monitoring and call recording

Route customers to the right agent every time with automatic call distribution

No setup fees, or minimum contracts. Try medium business phone system risk-free!


VoIP Phone Systems for Medium Business

Medium business VoIP solutions make it easy to handle your inbound and outbound calls, manage your team, monitor performance, and much more. AVOXI Genius is easily one of the most affordable, feature-packed virtual phone systems for medium businesses. Additionally, VoIP features like IVR, call forwarding, and many more features are included with any business phone line and do not require the purchase of a Genius license. With AVOXI, setting up your medium business VoIP solution is quick, easy, and affordable. Enjoy a free trial of our medium business call center software and see just how easy managing a your VoIP system can be.


Medium Business VoIP Solution for Effective Call Management

AVOXI's medium business phone solutions boost customer satisfaction by guiding callers to the right information or agent every time.

  • Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
  • Interactive Voice Response (IVR): Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution. 
  • Superior Call Quality: We've spent 20 years optimizing our VoIP telephony network to ensure excellent call quality at amazingly affordable rates worldwide.

Improve Productivity with Call Monitoring and Analytics

AVOXI Genius is the medium-sized business VoIP solution built to improve your communications and agent performance right away:

  • Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.

Integrate Your Medium Business VoIP Solution

Our medium business VoIP system CRM integration simplifies workflows, reduces human-errors and improves the productivity of your team. 

  • Automatic Call Logging: Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.

Set Up Your Virtual Phone System for Medium Business in Minutes

With AVOXI, setting up your medium business VoIP solution is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your medium business phone service in minutes
  • Integrate your phone system and CRM in a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."


Finance & International Network Manager


“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”


Group Reservations Manager


"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

























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Medium Business VoIP Phone System Pricing

*Call Recording & BYOC may incur additional usage charges.

Interested in Custom Pricing for Your Medium Business Phone Solution?

Interested in trying our medium business phone solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose Our Virtual Phone System for Medium Business

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and medium business VoIP phone system provider.


AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from medium business phone solutions. Implement a VoIP phone system in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a virtual phone system for medium business can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce costs with AVOXI.

Dedicated Support

Every medium business phone system customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your phone system. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Medium Business VoIP Solutions

How long will it take to launch my medium business VoIP system?

In most cases, new customers are able to deploy their new medium business VoIP system within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your online interface.

Are there physical hardware requirements to use my VoIP phone system?

As a browser-based VoIP phone system, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a medium-sized business phone system.

What level of support is included with my virtual phone system for medium business?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your VoIP phone system for medium business. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations with my VoIP phone system software?

The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your medium business VoIP phone system's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top VoIP phone system for medium business, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just a VoIP Phone System

AVOXI is more than just a virtual phone system. It's a complete

medium business VoIP phone solution built to improve team performance and simplify your work.


Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.


Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try Our VoIP Phone System for Medium Business Risk-Free

See our medium business VoIP system in action and find out just how easy managing your communications can be!