Call Center Call Recording

Effectively train agents and stay compliant with federal regulations with AVOXI's call center call recording solution with free, unlimited storage.

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Cloud Contact Center Call Center Features Call Center Call Recording

Contact Center Call Recording Software

AVOXI call recording for call centers is integrated into your call center software, making it easy to track agent performance and gain customer feedback. Store call center recordings for 30, 60, 90, or 365 days to stay in compliance with regulations or have calls to reference for training.

AVOXI's call center call recording system will help propel your operation to the next level, mitigate against potential liability, implement new training processes, and reduce your business’s monthly contact center recording costs.

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Identify and Improve Team Performance

Get an in-depth look into your customer-agent interactions with call center call recording software and measure conversation quality, ensure adherence to call standards, and provide training tips. 

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Comply with Federal Regulations

Having a record of your team's calls can save your business a lot of time and money by limiting liability. If a customer raises a complaint, you'll have the records you need to prevent legal headaches.

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Get Affordable Call Center Call Recording

Call center call recording software is competitively priced at $6.99 per month per number. Plus, you'll get features like IVR, call routing, call queuing, and more to improve your team's performance.

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Call Center Call Recording System

  • Customizable, Unlimited Storage: You can edit your unlimited storage options right from the Genius interface. Store recordings for 30, 60, 90, or 365 days.
  • Enable Recording with a Click: If you have multiple numbers with AVOXI, you can easily enable or disable contact center recording with a single click.
  • Complete Control Over Recordings: If you don’t want to record a conversation, simply deactivate it for the call from your softphone.
  • Secure & Encrypted Data Storage:  Your data is one of your most valuable assets. We ensure all data is protected and complies with industry standards.
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Common Questions About Call Center Call Recording

How long does it take to activate my call center call recording system?

When you buy a number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing your contact center call recording system settings instantly.

How much does contact center call recording software cost?

Call center call recording software is priced at $6.99 per month per number.

How long can I store my call center recordings?

Call center call recordings can be stored at 30, 60, 90, or 365-day increments.

How much does it cost to store call center call recordings?

With AVOXI's call center call recording system, all call recordings are stored for free.

Can I record inbound and outbound phone calls?

Yes! AVOXI Genius supports call recording for both inbound and outbound calls. In your recording settings, you can even select to record only inbound calls, only outbound calls, or both.

What else can AVOXI do for my call center?

In addition to providing the best call center call recording solution, popular services from AVOXI include VoIP phone systems and virtual business phone numbers in 160+ countries. 

Get the Most Out of Your Virtual Call Center Call Recording

The AVOXI platform comes with much more than call recording software for call centers.

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Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

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Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Interested in Trying Call Center Recording Software for Free?

Schedule a demo to see what a contact center call recording solution can do for you and try AVOXI for free!