Contact Center IVR
Contact center IVR software allows callers to route themselves through a set of self-service menus. AVOXI’s call center IVR solution saves time, lowers contact center costs, improves first call resolution and leads to better customer satisfaction rates.
Try Contact Center IVR Software Risk-Free
Contact center IVR (or call center IVR) software allows you to manage your voice menus and call flows from an intuitive online interface. With AVOXI's cloud-hosted IVR system for call centers, create multi level IVR menus and route calls to call groups, call queues, agents, voicemail, or external phone numbers. Manage your contact center’s IVR flow, call recordings, call logs and much more from one online interface. Activate a phone number from any of our 170+ available countries to try the top IVR solution for contact centers risk-free!
Save Time for Agents and Callers with Your IVR Flows
Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.
Personalize Your Customer Experience
Create an unlimited number of customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.
Go Global with Call Center IVR Software
AVOXI includes hosted IVR features with every phone number you purchase. Available in 170+ countries, no other IVR service provider gives you the coverage that AVOXI does!
Setting Up Call Center IVR Software is Easy and Affordable
With AVOXI, it’s easy to set up IVR for call centers. Interactive Voice Response features are included with every phone number at no extra cost:
- Unlimited IVR Menus: Set up as many menus as your call center’s IVR flow need. Route callers to users, numbers, groups, queues, and even other IVRs.
- Personalized Greetings: Set up customized greetings and routing options that suit your contact center setup and best direct callers according to their needs.
- Global Call Center IVR: Use your call center IVR internationally to route your inbound phone calls to anywhere in the world.
- IVR and ACD: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Common Questions About IVR Software for Call Centers
An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.
Interactive Voice Response features are included with any virtual phone number from AVOXI! You only pay for your phone numbers and users. Phone number pricing depends on the type of phone number you choose and how much call volume you expect.
When you buy a phone number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.
Still Have Questions About Contact Center IVR Solutions?
We are here to help! Get a demo or try a free trial to see what Interactive Voice Response can do for your contact center.