Contact Center IVR

Contact center IVR software allows callers to route themselves through a set of self-service menus. AVOXI’s call center IVR solution saves time, lowers contact center costs, improves first call resolution and leads to better customer satisfaction rates.

call-center-ivr

Try Contact Center IVR Software Risk-Free

Contact center IVR (or call center IVR) software allows you to manage your voice menus and call flows from an intuitive online interface. With AVOXI's cloud-hosted IVR system for call centers, create multi level IVR menus and route calls to call groups, call queues, agents, voicemail, or external phone numbers. Manage your contact center’s IVR flow, call recordings, call logs and much more from one online interface. Activate a phone number from any of our 170+ available countries to try the top IVR solution for contact centers risk-free!

call-center-ivr- solution

Save Time for Agents and Callers with Your IVR Flows

Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.

contact-center-ivr

Personalize Your Customer Experience

Create an unlimited number of customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.

ivr-system-for-call-centers

Go Global with Call Center IVR Software

AVOXI includes hosted IVR features with every phone number you purchase. Available in 170+ countries, no other IVR service provider gives you the coverage that AVOXI does!

ivr-software-for-call-centers

Setting Up Call Center IVR Software is Easy and Affordable

With AVOXI, it’s easy to set up IVR for call centers. Interactive Voice Response features are included with every phone number at no extra cost:

  • Unlimited IVR Menus: Set up as many menus as your call center’s IVR flow need. Route callers to users, numbers, groups, queues, and even other IVRs.
  • Personalized Greetings: Set up customized greetings and routing options that suit your contact center setup and best direct callers according to their needs.
  • Global Call Center IVR: Use your call center IVR internationally to route your inbound phone calls to anywhere in the world.
  • IVR and ACD: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Common Questions About IVR Software for Call Centers

What is contact center IVR?

An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.

How much does IVR cost?

Interactive Voice Response features are included with any virtual phone number from AVOXI! You only pay for your phone numbers and users. Phone number pricing depends on the type of phone number you choose and how much call volume you expect.

How long does it take to set up a call center IVR system?

When you buy a phone number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.

What else can AVOXI do for my business?

In addition to the best IVR solutions for call centers around the world, popular solutions from AVOXI include cloud contact center software and virtual phone numbers in 170+ countries.

What level of support is included with my service?

What else can AVOXI do for my business?

In addition to providing the best IVR systems for business, popular services from AVOXI include VoIP phone systems and virtual business phone numbers in 160+ countries. 

Still Have Questions About Contact Center IVR Solutions?

We are here to help! Get a demo or try a free trial to see what Interactive Voice Response can do for your contact center.