Call Center IVR

Customize your call center IVR system to guide your callers and ensure they're directed to the right agent every time. AVOXI's contact center IVR solution includes call management features like automatic call routing, quality monitoring, call recording, CRM integrations, and many more. 

call-center-ivr

Best IVR Software for Call Centers

IVR, or interactive voice response, plays a voice prompt and asks callers to self-select where to be routed. Allowing your callers to self-service reduces call handling time and results in saving your agents' time, lowering costs, and boosting customer satisfaction. With AVOXI, you can create as many IVR branches as your call flow requires. You can set up call routing to other IVR numbers, call groups, call queues, user extensions, voicemail, or your own customer service broadcasts. Experience the best IVR system for call centers and try AVOXI risk-free!

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Save Time for Your Agents and Your Callers

Give your callers the best customer service by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with IVR for call centers.

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Boost Agent Productivity & First Contact Resolutions

IVRs can gather helpful information on callers before routing to the best agent suited for their needs to ensure first contact resolutions instead of needing multiple transfers.

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Affordable Plans with Advanced Features

Our call center IVR software starts at only $25 per month per user! Plus, you'll get call quality management features like call routing, call queuing, and more to improve your call center's performance.

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Features Included with Call Center IVR

  • Custom Routing: Customize your routing with timed-based, least-used, geographic, and other routing options to best serve your callers.
  • International IVR: Use your IVR internationally to route your inbound phone calls to anywhere in the world.
  • Browser-Based Webphone: Easily take calls from your computer browser from any location without needing physical phones.
  • Real-Time Call Monitoring: Supervisors can listen to or interact with customer-agent calls in real-time with live call monitoring, call whisper, and call barge. 
  • Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call center metrics. 
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Frequently Asked Questions

What is an IVR system?

An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.

How much does a call center IVR system cost?

AVOXI's IVR software for call centers is much more affordable compared to other IVR providers, starting at only $25 per user.

How long does it take to activate my call center IVR system?

When you buy an  inbound IVR number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.

What are my international IVR number options?

AVOXI offers local and toll free IVR numbers in 160+ countries. You can activate new international IVR numbers instantly from your user interface. 

What level of support is included with my service?

What else can AVOXI do for my business?

In addition to providing the best IVR systems for business, popular services from AVOXI include VoIP phone systems and virtual business phone numbers in 160+ countries. 

Get the Most Out of Your IVR for Call Centers

The AVOXI platform comes with much more than IVR.

integrations

Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

global

Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Set Up Cloud IVR Solutions from 170+ Countries

Set up a contact center IVR system when you purchase an IVR number from any of 170+ countries worldwide. Don't see the region you need? Contact us today! We can reserve the number you're looking for. Not all available countries are displayed below.

Egypt

Kenya

Mauritius

Morocco

Nigeria

Seychelles

South Africa

Tanzania


Algeria

Angola

Benin

Botswana

Burkina Faso

Cote D'Ivoire (Ivory Coast)

Democratic Republic of the Congo

Ghana

Madagascar

Malawi

Mali

Namibia

Senegal

Sudan

Uganda

Zimbabwe


Costa Rica

Canada

Dominican Republic

Jamaica

Mexico

Panama

Puerto Rico

United States


Antigua and Barbuda

Bahamas

Barbados

British Virgin Islands (BVI)

Cayman Islands

El Salvador

Grenada

Guatemala

St. Kitts and Nevis

St. Lucia

St. Vincent

US Virgin Islands (USVI)

Australia

China

Cyprus

Hong Kong

India

Indonesia

Japan

Malaysia

New Zealand

Philippines

Russia

Singapore

South Korea

Taiwan

Thailand

Vietnam


Bangladesh

Brunei

Cambodia

Fiji

Georgia

Kazakhstan

Kyrgyzstan

Macau

Nepal

Sri Lanka

Tajikistan

Uzbekistan

Bahrain

Cyprus

Israel

Jordan

Kuwait

Lebanon

Oman

Pakistan

Qatar

Saudi Arabia

Turkey

UAE

Argentina

Belize

Bolivia

Brazil

Chile

Colombia

Curacao

Ecuador

Paraguay

Peru

Uruguay

Venezuela

Have Questions About Contact Center IVR?

We are here to help! Get a demo or try a free trial to see what our contact center IVR solutions can do for you.

Try Call Center IVR Software for Free

Schedule a demo to see what features like IVR can do for you and try AVOXI for free!