Call Center IVR
Customize your call center IVR system to guide your callers and ensure they're directed to the right agent every time. AVOXI's contact center IVR solution includes call management features like automatic call routing, quality monitoring, call recording, CRM integrations, and many more.
Best IVR Software for Call Centers
IVR, or interactive voice response, plays a voice prompt and asks callers to self-select where to be routed. Allowing your callers to self-service reduces call handling time and results in saving your agents' time, lowering costs, and boosting customer satisfaction. With AVOXI, you can create as many IVR branches as your call flow requires. You can set up call routing to other IVR numbers, call groups, call queues, user extensions, voicemail, or your own customer service broadcasts. Experience the best IVR system for call centers and try AVOXI risk-free!
Save Time for Your Agents and Your Callers
Give your callers the best customer service by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with IVR for call centers.
Boost Agent Productivity & First Contact Resolutions
IVRs can gather helpful information on callers before routing to the best agent suited for their needs to ensure first contact resolutions instead of needing multiple transfers.
Affordable Plans with Advanced Features
Our call center IVR software starts at only $25 per month per user! Plus, you'll get call quality management features like call routing, call queuing, and more to improve your call center's performance.
Features Included with Call Center IVR
- Custom Routing: Customize your routing with timed-based, least-used, geographic, and other routing options to best serve your callers.
- International IVR: Use your IVR internationally to route your inbound phone calls to anywhere in the world.
- Browser-Based Webphone: Easily take calls from your computer browser from any location without needing physical phones.
- Real-Time Call Monitoring: Supervisors can listen to or interact with customer-agent calls in real-time with live call monitoring, call whisper, and call barge.
- Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call center metrics.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Frequently Asked Questions
An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.
AVOXI's IVR software for call centers is much more affordable compared to other IVR providers, starting at only $25 per user.
When you buy an inbound IVR number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.
AVOXI offers local and toll free IVR numbers in 160+ countries. You can activate new international IVR numbers instantly from your user interface.
Get the Most Out of Your IVR for Call Centers
The AVOXI platform comes with much more than IVR.
Set Up Cloud IVR Solutions from 170+ Countries
Set up a contact center IVR system when you purchase an IVR number from any of 170+ countries worldwide. Don't see the region you need? Contact us today! We can reserve the number you're looking for. Not all available countries are displayed below.
Bosnia and Herzegovina
Have Questions About Contact Center IVR?
We are here to help! Get a demo or try a free trial to see what our contact center IVR solutions can do for you.
Try Call Center IVR Software for Free
Schedule a demo to see what features like IVR can do for you and try AVOXI for free!