Call Listening Software

Ensure quality standards are met, train agents efficiently, and gain customer insight with AVOXI's call listening software.

call-listening-software

Call Listening Software for Business

Call listening, an aspect of call monitoring, allows you to listen to agent calls and coach them through customer interactions. In addition to real-time call listening, every AVOXI Genius plan includes call center listening features like call whisper and barge, call recording, custom dispositions, agent call scoring and more call management features to improve your business communications.

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Ensure Your Quality Standards are Met

Use call listening or call recording features to review phone calls and ensure your callers are getting accurate, consistent, and positive customer experiences from your agents.

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Train Your Agents Effectively

Provide effective onboarding and coaching for your agents, allowing supervisors to assist them in real-time without disrupting calls or provide feedback with call quality scoring, whisper, and barge.

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Affordable Plans with Advanced Features

Our call listening software starts at only $25 per month per user! Plus, you'll get call quality management features like IVR, call routing, call queuing, and more to improve your call center's performance.

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Call Listening Software Features

  • Real-time monitoring - Supervisors can listen to or interact with customer-agent calls in real-time with live call listening, call whisper, and call barge. 
  • Custom call dispositions - Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics. 
  • Call recording - Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.
  • Call quality scoring - Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Frequently Asked Questions

How does call listening work with AVOXI Genius?

Under Live Calls, you will see a list of calls in progress, calls waiting, agents available, and agents paused.

Under the Live Calls section, admins can:

  • Monitor - listen to the call without the agent or caller know the admin is on the call. 
  • Whisper - talk only to the agent without the caller knowing.
  • Barge - talk to both the agent and the caller. 

From the Actions column, select the three dots icon and choose a mode: monitor, whisper, or barge.

How much does phone call listening software cost?

Our call management features are available with AVOXI Genius starting at $25 / user.

How long does it take to setup call listening software?

With AVOXI Genius, setting up your call listening software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

What else can AVOXI do for my business?

In addition to the top call listening software for business, popular services from AVOXI include virtual phone lines from 160+ countries. 

Get the Most Out of Your Call Listening Software

The AVOXI platform comes with much more than call listening.

integrations

Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

global

Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try Call Listening Software for Free

Schedule a demo to see what features like call listening can do for you and try AVOXI today!