Call Listening Software
Ensure quality standards are met, train agents efficiently, and gain customer insight with AVOXI's call listening software.
Call Listening Software for Business
Call listening, an aspect of call monitoring, allows you to listen to agent calls and coach them through customer interactions. In addition to real-time call listening, every AVOXI Genius plan includes call center listening features like call whisper and barge, call recording, custom dispositions, agent call scoring and more call management features to improve your business communications.
Ensure Your Quality Standards are Met
Use call listening or call recording features to review phone calls and ensure your callers are getting accurate, consistent, and positive customer experiences from your agents.
Train Your Agents Effectively
Provide effective onboarding and coaching for your agents, allowing supervisors to assist them in real-time without disrupting calls or provide feedback with call quality scoring, whisper, and barge.
Affordable Plans with Advanced Features
Our call listening software starts at only $25 per month per user! Plus, you'll get call quality management features like IVR, call routing, call queuing, and more to improve your call center's performance.
Call Listening Software Features
- Real-time monitoring - Supervisors can listen to or interact with customer-agent calls in real-time with live call listening, call whisper, and call barge.
- Custom call dispositions - Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
- Call recording - Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.
- Call quality scoring - Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Frequently Asked Questions
Under Live Calls, you will see a list of calls in progress, calls waiting, agents available, and agents paused.
Under the Live Calls section, admins can:
- Monitor - listen to the call without the agent or caller know the admin is on the call.
- Whisper - talk only to the agent without the caller knowing.
- Barge - talk to both the agent and the caller.
From the Actions column, select the three dots icon and choose a mode: monitor, whisper, or barge.
Our call management features are available with AVOXI Genius starting at $25 / user.
With AVOXI Genius, setting up your call listening software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
In addition to the top call listening software for business, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Call Listening Software
The AVOXI platform comes with much more than call listening.
Try Call Listening Software for Free
Schedule a demo to see what features like call listening can do for you and try AVOXI today!