Call Tagging

By Cora Olson | August 20, 2020

Call Tagging

Keep your whole team informed and up to date about inbound and outbound call outcomes using the AVOXI call tagging feature.

Cloud Contact Center Call Center Features Call Tagging

Phone Call Tagging

Call tagging is assigning labels that describe the outcome of a call that can be used for tracking purposes. With AVOXI, you'll have the ability to assign call tags to show call results with free form text available to add team notes. By tracking call tags, managers gain valuable insight into the success of their team's processes.

Create Custom Call Tags

Easily create multiple custom call tags based on your company’s needs in order to store, sort and analyze customer data.

Add Call Tag Notes

Record the outcome(s) of sales and customer service calls with freeform text, simple select or tree select.

Call Tag Label Metrics

Organize, sort and analyze customer call data is the Genius dashboard using your custom call tagging labels.

Call Tag Types

Free Form Text - Allows your agents to type in whatever they’d like when closing out the call
Simple Select - Allows your agents to choose a call tag from preset options. Select + Add Option and label each of your options
Tree Select - Allows your agents to choose a call tag from preset option but also allows the ability for sub-options.

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
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Marco

Finance & International Network Manager

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."