Keep your whole team informed and up to date about inbound and outbound call outcomes using the AVOXI call tagging feature.
Phone Call Tagging
Call tagging is assigning labels that describe the outcome of a call that can be used for tracking purposes. With AVOXI, you'll have the ability to assign call tags to show call results with free form text available to add team notes. By tracking call tags, managers gain valuable insight into the success of their team's processes.
Create Custom Call Tags
Easily create multiple custom call tags based on your company’s needs in order to store, sort and analyze customer data.
Add Call Tag Notes
Record the outcome(s) of sales and customer service calls with freeform text, simple select or tree select.
Call Tag Label Metrics
Organize, sort and analyze customer call data is the Genius dashboard using your custom call tagging labels.
Call Tag Types
- Free Form Text - Allows your agents to type in whatever they’d like when closing out the call
- Simple Select - Allows your agents to choose a call tag from preset options. Select + Add Option and label each of your options
- Tree Select - Allows your agents to choose a call tag from preset option but also allows the ability for sub-options.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Frequently Asked Questions
See What Call Tagging Software Can Do for You
Enjoy a free 30 day trial of AVOXI Genius to see what features like call tagging can do for your business or call center.
Get the Most Out of Your Call Tagging System
The AVOXI Genius platform comes with much more than phone call tagging.
Try Call Tagging Software for Free
Schedule a demo to see what call tagging can do for you and try AVOXI for free!