Call Center Routing Software – Intelligent Cloud Contact Center Routing System

Call Center Routing Software

Deliver VIP customer experiences from the cloud with call center routing software. Optimizing call flows for customer service is easy with cloud contact center routing from AVOXI.

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Call Center Routing Software

Deliver VIP customer experiences from the cloud with call center routing software. Optimizing call flows for customer service is easy with cloud contact center routing from AVOXI.

Trusted by Over 7,000 Global Companies

Cloud Contact Center for Seamless Call Center Routing

Call center routing refers to a suite of cloud contact center features designed for customer service teams and BPOs. where incoming calls are automatically forwarded to a specific user, queue, virtual attendant, or voicemail based on customizable distribution rules. AVOXI's award-winning cloud contact center includes intelligent phone routing for call centers, inbound & outbound voice around the world, and all the system management features you need to optimize call flows today.

Powered by a world-class VoIP network, AVOXI's cloud call center routing system is easy to set up and integrate with your existing technologies. Try the top call center routing system for free! 

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Integrated ACD & IVR

Combine self-service routing, automatic call distributions, and seamless CRM integrations to optimize your call flows. Create as many IVR menus and virtual attendants as your call flow requires without paying add-on fees.


Intelligent Call Center Routing System

Leverage intelligent call center routing features like priority and skills-based routing for fast resolutions and high customer satisfaction scores. Automatically add call details in your CRM, saving your agents time and preventing human errors.


Reporting, Analytics, & Real-Time Dashboards

AVOXI’s cloud contact center includes live call monitoring dashboards, historical & scheduled reports, and drill-down dashboards for virtually any metric. 


Disruptive Software Pricing

Did you know that call centers that choose AVOXI save an average of 30% or more per seat compared to the industry's largest brands? No setup fees or minimum contracts, just exceptional call routing technology at affordable pricing. 

Try Call Center Routing for Free!
Start Your Free Trial.

Cloud Contact Center for Seamless Call Center Routing

Call center routing refers to a suite of cloud contact center features designed for customer service teams and BPOs. where incoming calls are automatically forwarded to a specific user, queue, virtual attendant, or voicemail based on customizable distribution rules. AVOXI's award-winning cloud contact center includes intelligent phone routing for call centers, inbound & outbound voice around the world, and all the system management features you need to optimize call flows today.

Powered by a world-class VoIP network, AVOXI's cloud call center routing system is easy to set up and integrate with your existing technologies. Try the top call center routing system for free! 

Voice-APIs-03
Integrated ACD & IVR

Combine self-service routing, automatic call distributions, and seamless CRM integrations to optimize your call flows. Create as many IVR menus and virtual attendants as your call flow requires without paying add-on fees.


Intelligent Call Center Routing System

Leverage intelligent call center routing features like priority and skills-based routing for fast resolutions and high customer satisfaction scores. Automatically add call details in your CRM, saving your agents time and preventing human errors.


Reporting, Analytics, & Real-Time Dashboards

AVOXI’s cloud contact center includes live call monitoring dashboards, historical & scheduled reports, and drill-down dashboards for virtually any metric. 


Disruptive Software Pricing

Did you know that call centers that choose AVOXI save an average of 30% or more per seat compared to the industry's largest brands? No setup fees or minimum contracts, just exceptional call routing technology at affordable pricing. 

Try Call Center Routing for Free!
Start Your Free Trial.

The Call Routing System Preferred by Call Centers Worldwide

"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."

 

Patricia Neo | Hyatt Corp.

"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."

 

Capucine Golicheff | BNP Paribas

"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."

 

Andy Dao | Crown Worldwide

"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."

 

Wey Jing Ho | World Link Communications

Award-Winning Contact Center Platform

With 20 years of international communications experience we know first-hand what it takes for companies small and large to deliver exceptional customer experiences.

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2021 Voice
Excellence Award
Capterra-Badge
Contact Center
Emerging Favorite

Flexible Cloud Contact Center Solutions

Looking for an extensive footprint of local, toll-free and mobile numbers at market leading rates? Learn more about becoming a member of AVOXI’s Flex Program today and the unbeatable benefits and pricing that comes with it.
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A Suite of Contact Center Routing Features Built for Amazing Customer Experiences

Tap into AVOXI’s award-winning call center solutions and provide your customers with best in class voice quality, reliability, and reach. AVOXI’s established network of local carriers provides your customers with redundant and high quality call routing, backed up by global in-country resources in Asia, Africa, and the Americas.

Our dedicated team monitors connectivity 24/7/365 so you never have to worry about the quality of your voice calling.

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Global Voice
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IVR
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Analytics & Dashboards
3CX
Call Coaching
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Worldwide Reliability

50 Tier 1 carriers with local interconnects

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Call Quality

4.2 average global MOS
 

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Quick Setup

Instantly deploy voice and messaging in minutes

AVAYA
Follow the Sun Support

24/7 enterprise-grade support
 

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Manage Secure, High-Quality Call Flows Anywhere Business is Done

  • Intelligent Call Routing Across the World

    Upgrade your caller's experience with intelligent call distribution features like priority and skills-based routing rules.

  • Unified Call Center Phone System

    Unify your multi-office communication systems in the cloud. Manage global teams from anywhere with an internet connection.

  • Intuitive Web-Based Interface

    Easily manage bulk phone numbers and call flows from the cloud. Automate workflows with AVOXI's phone number API, VoIP integrations, and scheduled reports. 

  • Secure, World-Class VoIP Network

    With a 4.2 Global MOS score, AVOXI sets the standard for global call quality and security. Business calls routed over AVOXI's network include secure call encryption, real-time fraud-monitoring and proactive alerts triggers for abnormal traffic.

Expecting High Call Volumes?
You May Qualify for Partner Pricing!

Integrate Your Contact Center, CRM, & Business Tools in a Few Clicks

No matter what your tech stack looks like, AVOXI makes integration easy. Integrate with popular CRMs like Salesforce in a few clicks - at no extra charge! Set up an integrated call center routing solution from scratch or connect your existing phone system to AVOXI's enterprise voice network. Integrate with popular CRMs like Salesforce, Zendesk, Hubspot, and many more in a few clicks - all at no extra charge! 

Just a Few of the PBX Solutions Where We Route Voice

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3CX

Integration-Icons-Asterisk

Asterisk

Integration-Icons-AVAYA

Avaya

Integration-Icons-Free-PBX

FreePBX

Popular Contact Centers We Integrate With

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Five9

Integration-Icons-Genesys

Genesys

Integration-Icons-TalkDesk

Talkdesk

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Nice inContact

Call Center Routing Solutions Customized for Your Contact Center

Phone Call Routing FAQs

Platform users can route inbound calls from toll free, national, and local numbers available in 170+ countries. Outbound calling is available in virtually every country. 

Phone number forwarding can be set to: 

  • Specific users
  • Call groups or queues
  • External phone numbers
  • Virtual attendants
  • Voicemail
  • VoIP / SIP address

Calls can be forwarded to multiple international locations at a time. 

Yes, phone number API allows AVOXI to integrate with virtually any CRM and business application in your tech stack. Prebuilt integrations are available for dozens of popular platforms, including: 

  • Salesforce CRM
  • Zendesk Support
  • Hubspot
  • Microsoft 365, Dynamics, and Teams
  • Zoho CRM

Yes! For guaranteed outbound caller ID, choose any number labeled "TrueLocal" in the shopping cart. TrueLocal numbers are 2-way SIP trunk numbers with local origination and termination, ensuring caller ID works as intended every time. 

Outbound caller ID may work even when using numbers not labeled TrueLocal. However, we can only guarantee proper CNAM when using TrueLocal numbers.

Yes, you can set up cloud call routing from virtually any phone system setup. 

For more information, see how to configure SIP trunks in AVOXI. Options for system-specific configuration instructions are included at the bottom, including: 

  • 3CX SIP Trunk Configuration
  • FreePBX SIP Trunk Configuration
  • Twilio SIP Trunk Configuration
  • Asterisk SIP Trunk Configuration
  • Five9 SIP Trunk Configuration
  • Talkdesk SIP Trunk Configuration
  • Genesys SIP Trunk Configuration

In addition to the best international call routing solutions for business, popular services from AVOXI include enterprise SIP trunking and cloud contact center software.

Try Our Award-Winning Call Routing Platform for Free

Look around the AVOXI platform and see what a modern phone call routing system can do.
Talk to an expert today for your free trial!