Inbound Call Center Software

AVOXI Genius is your effective, affordable, and easy-to-use inbound call center software. A computer, headset, and internet connection are all you need to get started.

Intuitive web-based interface makes managing your agents easier than ever

Skills-based routing, time-of-day routing, and many more call distribution options

Streamline your inbound call center's workflow with CRM integration

No setup fees, no minimum contracts. Try our inbound call center solution risk-free!

OVERVIEW     FEATURES     SOLUTIONS     INTEGRATIONS

Inbound Call Center Software

Inbound call center software makes it easy to handle your inbound calls, manage your agents, monitor performance, and more from an intuitive, cloud-based contact center platform. The AVOXI Genius inbound call management software integrates with your CRM, enabling you to improve caller satisfaction and automate mundane tasks like call logging. With AVOXI, setting up your inbound call center solution is quick, easy, and affordable. Enjoy a free trial of our inbound contact center software and see just how easy managing an inbound call center can be.

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Inbound Call Management Made Easy with Advanced Routing

AVOXI's inbound call center software makes it simple to manage your call center routing.

  • Customize your call distribution system based on skills-based, time-based, and other routing options to best serve your callers’ needs.
  • Create as many IVR menus, prompts, and scripts that you need to effectively route your customers.
  • Enjoy excellent global call quality for amazingly affordable rates thanks to our 20+ years optimizing our telephony infrastructure.

Agent Management with Monitoring and Analytics

See just how easy managing your inbound VoIP contact center can be with AVOXI Genius:

  • Use the Live Dashboard to monitor multiple queue agents, calls, and call statuses in real time.
  • Monitor and coach in real-time with call whisper and barge, and score calls and leave feedback notes attached to call recordings.
  • View individual agent performance to see calls answered, average waiting time, average talk time, and more.
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  • Performance Tracking: Call recording, call scoring, custom dispositions, drill-down analytics, etc.
  • Self-Service: Talking about how easy it is to instantly add/remove agents and phone numbers, give agents different levels of access to features, etc. 
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Integrate Your Inbound Call Center

Our inbound call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents. Your Genius CRM integrations includes features like:

  • Automated Call Logging: No time is wasted with automatic call logging in your CRM. Review call details, follow-up tasks, and call recordings within your CRM.
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.
  • Better Data: Automating tasks in your CRM gives your agents more time for the work that matters most and improves data quality when running reports.

Simple, Flexible, and Affordable Inbound Call Center Software

With AVOXI, setting up your inbound contact center is both easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new inbound contact center software in minutes
  • Integrate your inbound call center and CRM in just a few clicks
  • Get paid for every phone number you port to AVOXI's network
  • Save big with no setup fees, no minimum contracts, and amazingly affordable user licenses
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • *if mentioning anything else - save 20% with an annual plan
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TESTIMONIALS

Inbound Call Center Software Pricing

Interested in Custom Pricing for Your Inbound Contact Center Solution?

Interested in trying our inbound call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose AVOXI's Inbound Call Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and inbound contact center software provider.

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Fast Implementation

We're removing the complexity from inbound call center management. Implement a inbound contact center in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a inbound call center system can both easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every cloud contact center customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your inbound call center solution. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Inbound Contact Center Software

How long will it take to launch my inbound call center software?

In most cases, new customers are able to deploy their new inbound call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.

Are there physical hardware requirements to use my inbound call management system?

As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an inbound call management system.

What level of support is included with my inbound call center software?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your inbound call center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my inbound contact center software?

The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available inbound call center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your inbound call center's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top inbound contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just an Inbound Call Management System

AVOXI Genius is more than just an inbound call management system. It's a complete

inbound contact center solution built to improve team performance and simplify your work.

Try the Top Inbound Call Center Solution Risk-Free

See our inbound call center software in action and find out just how easy managing your contact center can be!