Customize your inbound IVR menu to guide your callers and ensure they're directed to the right department or representative every time. AVOXI's inbound IVR solution includes call management features like automatic call routing, quality monitoring, call recording, CRM integrations, and many more.
Expect the Best Inbound IVR for Business
IVR, or interactive voice response, interacts with callers by prompting options to guide callers to the correct information or agent. Inbound IVR systems give callers the ability to self-service, which gives businesses improved customer satisfaction while also reducing costs. With AVOXI, you can create as many IVR branches as your call flow requires. You can set up call routing to other IVR numbers, call groups, call queues, user extensions, voicemail, or your own customer service broadcasts.
Improve Customer Experiences
Give your callers the best customer service by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with inbound IVR for business.
Unlimited Inbound IVR Options
Customize limitless inbound IVR menus, options, and scripts to deliver the best customer experience by effectively guiding your callers to the solutions they're looking for.
Affordable Plans with Advanced Features
Our inbound IVR software is included with each phone number at no extra cost! Plus, you'll get other call management features like call routing, call queuing, and more to improve your business communications.
Inbound IVR Software Features
- Personalized Greetings: Setup inbound IVR with custom greetings that suits your business and directs callers based on their needs.
- Custom Routing: Customize your routing with timed-based, least-used, geographic, and other routing options to best serve your callers.
- Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of inbound IVR on your call metrics.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
International Inbound IVR Numbers from 170+ Countries
Set up an international inbound IVR system when you purchase a number from any of 170+ countries worldwide. Don't see the region you need? Contact us today! We can reserve the number you're looking for. Not all available countries are displayed below.
Bosnia and Herzegovina
Have Questions About International Inbound IVR Service?
We are here to help! Get a demo or try a free trial to see what our international inbound IVR solutions can do for you.
Frequently Asked Questions
An inbound IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.
Inbound IVR is included with the purchase of any virtual phone number from AVOXI! You only pay for your phone numbers and users. Phone number pricing depends on the type of phone number you choose and how much call volume you expect.
When you buy an inbound IVR number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing your inbound IVR's call routing rules and menu options instantly.
AVOXI offers local and toll free inbound IVR numbers in 160+ countries. You can activate new international IVR numbers instantly from your user interface.
Yes, our inbound IVR allows you to customize your menus, call flows, and much more from your online interface.
In addition to providing the top inbound IVR system for business, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Inbound IVR System
The AVOXI Genius platform comes with much more than inbound IVR.
Try Inbound IVR Software for Free
Schedule a demo to see what inbound IVR can do for you and try AVOXI for free!